Difference between revisions of "Store:Origin"
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− | {{Infobox | + | {{cleanup|EA App replaced Origin so all content should be reviewed again}} |
− | |cover | + | {{Infobox non-game |
− | |developer | + | |cover = Origin logo.svg |
− | |release dates | + | |developers = |
+ | {{Infobox game/row/developer|Electronic Arts}} | ||
+ | |release dates= | ||
+ | {{Infobox game/row/date|Windows|June 3, 2011}} | ||
+ | {{Infobox game/row/date|OS X|February 8, 2013|ref=<ref>{{Refurl|url=https://web.archive.org/web/20130305074314/http://www.origin.com/us/news/origin-for-mac-launch|title=Origin For Mac Is Here! - Origin News (Archived)|date=2017-07-31}}</ref>}} | ||
+ | |wikipedia = Origin (digital distribution software) | ||
+ | |winehq = 13176 | ||
}} | }} | ||
− | {{ | + | {{DRM sidebar}} |
+ | {{Stores}} | ||
+ | '''Warnings''' | ||
+ | {{ii}} '''The Origin service is being gradually deprecated in favor of the [https://www.ea.com/ea-app EA App]. The store can only be accessed from both applications at this time (i.e. not through a browser), but not all games have been transferred to the latter. Information on this can change and become obsolete until the transition is complete.''' | ||
− | Origin is a digital distribution | + | {{Introduction |
+ | |introduction = '''EA App''', formerly '''Origin''', is a digital distribution platform operated by [[Company:Electronic Arts|Electronic Arts]]. | ||
− | = | + | It serves as the digital distribution platform and DRM mechanism for all currently supported Electronic Arts games. Activation keys (also known as product code) of games published by EA that are sold through third-party storefronts can be used to activate games on EA App.<ref>{{Refurl|url=https://help.ea.com/en/help/faq/redeem-product-and-promotional-codes/|title=How to redeem your product and promo codes|date=September 28, 2023}}</ref> For a time, EA App game activation keys sold on Humble Bundle were region-locked in Latin America for a limited time, but it had been since lifted. |
− | |||
− | |||
− | + | To protect its users, EA App supports two-factor authentication via email and third-party authenticator app.<ref>{{Refurl|url=https://help.ea.com/en/help/account/ea-login-verification-information/|title=How to turn on EA Login Verification - EA Help|date=September 28, 2023}}</ref> | |
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− | ( | + | |release history = Origin was launched on June 3, 2011. Origin was later superseded by EA App on October 7, 2022 for Windows, with Windows games published on Origin migrated to the EA App. Plan to supersedes the Origin for Mac with EA App had also been announced.<ref>{{Refurl|url=https://www.ea.com/news/announcing-the-ea-app-for-mac|title=The all new EA app for Mac - Press Release on Electronic Arts|date = September 28, 2023}}</ref> |
+ | }} | ||
+ | |||
+ | '''General information''' | ||
+ | {{ii}} [[List of games available on Origin]] | ||
+ | {{mm}} [https://www.origin.com/store Official Store] | ||
+ | {{mm}} [https://answers.ea.com/t5/EA-app/ct-p/ea-app-en Answer HQ for EA App for Windows at EA.com] | ||
+ | {{mm}} [https://answers.ea.com/t5/Origin-Mac/ct-p/origin-en Answer HQ for Origin for Mac at EA.com] | ||
+ | {{mm}} [[List of EA Play games]] | ||
+ | |||
+ | ==Installation== | ||
+ | {{--}} The latest official version (10.5.122, released in March 2023) will always only show a popup for forced update to EA app<ref>{{Refurl|url=https://answers.ea.com/t5/Bug-Reports-Technical-Issues/How-do-I-bypass-the-EA-App-and-access-Origin-to-play-games/td-p/12121303/page/30|title=How do I bypass the EA App and access Origin to play games. - Answer HQ|date=May 2023}}</ref> | ||
+ | {{Fixbox|description=Install an older version and prevent auto-updating|ref=<ref>{{Refurl|url=https://twitter.com/p0358/status/1635796691902160896|title=p0358 on Twitter|date=May 2023}}</ref>|fix= | ||
+ | # Navigate to {{file|{{P|programdata}}\Origin\|folder}} (create the folder if not existing) | ||
+ | # Open {{file|local.xml}} with a text editor (create the file if not existing), and make sure ''at least'' the following lines are present: | ||
+ | <pre> | ||
+ | <?xml version="1.0"?> | ||
+ | <Settings> | ||
+ | <Setting key="AutoPatchGlobal" value="false" type="1"/> | ||
+ | <Setting key="AutoUpdate" value="false" type="1"/> | ||
+ | <Setting key="MigrationDisabled" value="true" type="1"/> | ||
+ | <Setting key="UpdateURL" value="" type="10"/> | ||
+ | </Settings> | ||
+ | </pre> | ||
+ | <ol><li value="3">Download and install [https://taskinoz.com/downloads/OriginSetup-10.5.119.52718.exe version 10.5.119] (make sure to uncheck automatic updates from the installer options).</li></ol> | ||
+ | }} | ||
+ | |||
+ | ==EA Play== | ||
+ | '''EA Play''' (formerly ''Origin Access'' on PC and ''EA Access'' on Xbox One and PS4) is a monthly subscription service that grants access to a catalog of games and content through the Origin store. This subscription services comes in two forms; the default EA Play and the more expensive EA Play Pro tier. While the default tier includes the majority of games and content available through the service, some games and/or content might be exclusive to the Pro tier. | ||
+ | |||
+ | {{mm}} [[List of EA Play games]] | ||
+ | {{mm}} [[List of EA Play Pro games]] | ||
+ | |||
+ | ==Client data== | ||
+ | ===Configuration file(s) location=== | ||
+ | |||
+ | {{Standard table|Element|Location|content= | ||
+ | {{Standard table/rowalt|'''Origin DRM activations'''|{{p|programdata}}\Electronic Arts\EA Services\License\*.dlf}} | ||
+ | {{Standard table/rowalt|'''User settings'''|{{p|appdata}}\Origin\local*.xml}} | ||
+ | {{Standard table/rowalt|'''Global settings'''|{{p|programdata}}\Origin\local.xml}} | ||
+ | {{Standard table/rowalt|'''Games client settings'''|{{p|programdata}}\Origin\LocalContent\}} | ||
+ | {{Standard table/rowalt|'''Games launch configuration'''|{{p|game}}\__Installer\installerdata.xml}} | ||
+ | |collapsed=no}} | ||
+ | |||
+ | ==Issues fixed== | ||
+ | ===Origin can't connect/can't log in=== | ||
+ | If Origin cannot connect to the internet and won't let you log in, try opening the [[Command Prompt]] and running this command: <code>netsh winsock reset</code> | ||
+ | |||
+ | ===Origin Offline/You must be online the first time you log in=== | ||
+ | {{ii}} This can happen with Windows/Origin update. | ||
+ | |||
+ | {{Fixbox|description=Reset / Repair Host file|ref={{cn|date=September 2016}}|fix= | ||
+ | Reset the Hosts file back to the default: https://support.microsoft.com/kb/972034 | ||
+ | |||
+ | }} | ||
+ | |||
+ | ===Origin can't launch games offline=== | ||
+ | {{Fixbox|description=Start the game from installed folder|ref={{cn|date=July 2016}}|fix= | ||
+ | {{--}} Since recent updates, library of installed games isn't available within client while offline. | ||
+ | # Start, and sign in to Origin without internet | ||
+ | # Either start the game from a desktop shorcut, or alternatively start it directly from root folder, while Origin its open. | ||
+ | |||
+ | }} | ||
+ | |||
+ | ===Origin client crashes moments after starting=== | ||
+ | {{ii}} This can be seen in event viewer (event ID 1000) with exception code 0xc0000409 | ||
+ | {{Fixbox|description=[[Windows Compatibility Mode#Disable display scaling on high DPI settings|Override high DPI scaling behavior]] for {{file|Origin.exe}} with scaling performed by system|ref=<ref>{{Refurl|url=https://answers.ea.com/t5/EA-General-Questions/Origin-Update-Today-Causing-Event-ID-1000-and-Freezes-PC/td-p/6238508/page/6#M268163|title=Solved: Origin Update Today Causing Event ID 1000 and Freezes PC - Answer HQ|date=May 2023}}</ref>}} | ||
+ | {{Fixbox|description=Make sure environment variable QT_SCALE_FACTOR is not set|ref=<ref>{{Refcheck|user=Mirh|date=2021-08-04}}</ref>}} | ||
+ | |||
+ | ===Origin UI is completely blank or anyhow glitched=== | ||
+ | {{Fixbox|description=See [[#Origin - Reset to defaults / Clear data cache|Origin - Reset to defaults / Clear data cache]] | ||
+ | }} | ||
+ | |||
+ | ===Origin cannot install or download games=== | ||
+ | {{Fixbox|description=See [[#Origin - Reset to defaults / Clear data cache|Origin - Reset to defaults / Clear data cache]] | ||
+ | }} | ||
+ | |||
+ | ===Games activation or login fail despite owning them=== | ||
+ | <!--I get this sounds like broken Hinglish (to be fair, I suspect the "sometimes" below is just weasel word for "actually every time a parent account has changed its e-mail address"), but this is what I could sum up of what the EA support told me--> | ||
+ | {{ii}} This can happen to (current or past) child accounts, when sometimes the linked e-mail of the parental account resets back to the primary one, causing their account status to get disabled | ||
+ | {{ii}} ActivationUI returns ''Cannot grant license. Account status is invalid.'' error, and {{file|{{p|programdata}}\Origin\Logs\<game-id>_OnlineActivation_Log.html}} likely reports <tt>License Request Server HTTP response code=409</tt> | ||
+ | {{Fixbox|description=Contact [https://help.ea.com/en/contact-us/?product=origin&platform=pc&category=technical-support&issue=game-wont-launch EA support] desk|ref=<ref>{{Refcheck|user=Mirh|date=2020-01-16}}</ref>}} | ||
+ | |||
+ | ===Enable Steam overlay in Origin games=== | ||
+ | {{ii}} The Steam and Origin overlays conflict; to use the Steam overlay, disable the Origin overlay. | ||
+ | {{ii}} This might not work for all Origin games. | ||
+ | |||
+ | {{Fixbox|description=Disable Origin overlay|ref={{cn|date=July 2016}}|fix= | ||
+ | # In Origin click the gear symbol in the top right, settings. | ||
+ | # Click the in game tab. | ||
+ | # Uncheck the box next to "Enable Origin In Game". | ||
+ | # Click Done and exit Origin. | ||
+ | # In Steam click "Add a Game" in the bottom left, then "Add a Non-Steam Game". | ||
+ | # Go to your Origin.exe file (default is {{file|C:\Program Files (x86)\Origin\Origin.exe}}). | ||
+ | # Select "Add Selected Programs". | ||
+ | # There will now be an Origin entry in your Steam Library; you can change the name and icon by right clicking it and selecting Properties. | ||
+ | # Launch Origin through Steam, then launch the game you want. The Steam overlay will now work in-game. | ||
+ | # To stop showing up as "in-game" on Steam, you have to close your browser and exit Origin. | ||
+ | |||
+ | }} | ||
+ | {{Fixbox|description=Use [https://github.com/WombatFromHell/OriginSteamOverlayLauncher Origin Steam Overlay Launcher] | ||
+ | }} | ||
+ | |||
+ | ===DirectX Setup "An internal system error occurred" error when installing games=== | ||
+ | {{ii}} Some Origin games may refuse to install due to bundling a corrupted {{file|DXSETUP.exe}}. | ||
+ | |||
+ | {{Fixbox|description=Replace corrupted {{file|DXSETUP.exe}}|ref=<ref>{{Refurl|url=https://www.reddit.com/r/gaming/comments/qolyy/how_to_fix_the_installation_problem_with/|title=How to fix the installation problem with DXSETUP.exe for Origin Games (tested on Battlefield 3 and Mass Effect 3) : gaming|date=May 2023}}</ref>|fix= | ||
+ | # Download the [https://www.microsoft.com/en-us/download/details.aspx?id=8109 DirectX End-User Runtimes]. | ||
+ | # Extract somewhere temporarily. | ||
+ | # Cut {{file|DXSETUP.exe}}. | ||
+ | # Go to {{folder|C:\Program Files (x86)\Origin Games}}. | ||
+ | # Go into the game's folder. | ||
+ | # Go into {{folder|__Installer\directx\redist}}. | ||
+ | # Paste the replacement {{file|DXSETUP.exe}} here, replacing the existing file. | ||
+ | # Try installing again. | ||
+ | # Failing this, attempting a "repair game" (right click on the game tile) may fix the issue. Origin will possibly hang after a first attempt at re-downloading the files; if this occurs, exit and restart Origin. Origin will attempt a re-install when you go back online. | ||
+ | }} | ||
+ | |||
+ | ===Origin stops downloading after an ungiven threshold=== | ||
+ | {{Fixbox|description=Start Origin in R&D mode|ref={{cn|date=July 2016}}|fix= | ||
+ | # Exit Origin | ||
+ | # Create a new empty document on your desktop | ||
+ | # Enter the following in the file: | ||
+ | <pre>[connection] | ||
+ | EnvironmentName=production | ||
+ | |||
+ | [Feature] | ||
+ | CdnOverride=akamai</pre> | ||
+ | # Save the file as {{file|EACore.ini}}. | ||
+ | # Now start Origin. Upon start you will be asked if you want to import the file you just created on your desktop. Press ''Yes''. This will overwrite your old config-file. | ||
+ | |||
+ | '''Notes''' | ||
+ | {{ii}} The {{file|EACore.ini}} file is deleted from your desktop as soon as you import it. If you ever want to leave R&D mode you need to go to the location where Origin is installed and delete the {{file|EACore.ini}} file found there. | ||
+ | {{ii}} It has been reported that having Origin in R&D-mode will increase your download speed.{{cn|date=2023-01-12}} | ||
+ | }} | ||
+ | |||
+ | To quickly skip all the steps above, copy paste the "enter the following in the file" section into {{file|EACore.ini}} located in your main Origin folder - you can quickly open it, right clicking a desktop shortcut of Origin and > Open file location | ||
+ | |||
+ | ===Add games from a network drive=== | ||
+ | {{Fixbox|description=Disable Origin service and whitelist drive|ref=<ref>[https://answers.ea.com/t5/EA-General-Questions/Windows-10-Origin-and-Network-Drives/td-p/4716425/page/2#M276020 Solved: Windows 10, Origin, and Network Drives - Answer HQ] and improved by [[User:Mirh|Mirh]]</ref>|fix= | ||
+ | # Make sure your game PC has been granted read and write rights to the shared folder | ||
+ | # Navigate to <tt>This PC</tt> and click on <code>Map network drive</code> | ||
+ | # Assign a drive letter to your network share (check ''reconnect at sign-in'' for handiness) | ||
+ | # Search and run {{file|inetcpl.cpl}} from the start menu | ||
+ | # Go in the '''''Security''''' tab and open the ''Sites'' proprieties of '''Local Intranet''' | ||
+ | # Select ''Advanced'' and add your new path to the whitelist (eg. <tt>Z:\</tt> or <tt>\\machine</tt>) | ||
+ | # Search and run {{file|services.msc}} from the start menu | ||
+ | # Find ''Origin Client Service'' and open its '''''Properties''''' (stop it if it is started) | ||
+ | # Set Startup type to '''Disabled''' (at the end you can revert it back to '''Manual''') | ||
+ | # Finally start Origin and go to your Library | ||
+ | # Right click on your game of interest tile, select ''Locate Game'' and provide the right directory. | ||
+ | }} | ||
+ | |||
+ | ===The game does not appear to be installed=== | ||
+ | {{ii}} This is caused by missing registry keys. | ||
+ | |||
+ | {{Fixbox|description=Edit the registry|ref=<ref>[https://web.archive.org/web/20160301020435/forum.ea.com/eaforum/posts/list/7977786.page Origin not detecting games - EA Forums] (retrieved)</ref>|fix= | ||
+ | # Open Registry Editor and navigate to {{registry|{{p|hklm}}\SOFTWARE\{{p|wow64}}\EA Games\}} or {{registry|{{p|hklm}}\SOFTWARE\{{p|wow64}}\Electronic Arts\}}. | ||
+ | # Verify the presence and accuracy of the following keys: | ||
+ | #* <tt>DisplayName</tt> | ||
+ | #* <tt>Install Dir</tt> | ||
+ | #* <tt>Locale</tt> | ||
+ | #* <tt>GDFBinary</tt> | ||
+ | }} | ||
+ | |||
+ | ===Cloud save conflict=== | ||
+ | {{ii}} Loss of synchronization may cause a prompt for which set of saves to use. | ||
+ | {{ii}} Choosing Use Cloud Data may result in a rollback of game progress (choose Use Local Data if you are uncertain since that is more likely to be the correct version). Use the steps below to revert the save if necessary. | ||
+ | |||
+ | {{Fixbox|description=Restore saves in Origin client|ref=<ref>{{Refurl|url=http://answers.ea.com/t5/Origin/Origin-Cloud-Sync-deleted-saved-game-data-in-Dragon-Age/m-p/4026041#M96115|title=Re: Origin Cloud Sync deleted saved game data in Dragon Age Inquisition. - Answer HQ|date=May 2023}}</ref>|fix= | ||
+ | # Open the Origin client. | ||
+ | # Right click the game. | ||
+ | # Choose View Game Details. | ||
+ | # Go to the Cloud Storage tab. | ||
+ | # Choose Restore Save. The local saves will be restored. | ||
+ | |||
+ | '''Notes''' | ||
+ | {{ii}} If Restore Save is greyed out the old saves are not available. | ||
+ | }} | ||
+ | |||
+ | ==="Origin cannot locate games in a root directory" error=== | ||
+ | {{ii}} Assuming the game files are ''actually'' there | ||
+ | {{Fixbox|description=Fix folder properties|ref=<ref>{{Refurl|url=https://answers.ea.com/t5/EA-General-Questions/Origin-cant-choose-install-location/td-p/5634006|title=Solved: Origin can't choose install location - Answer HQ|date=May 2023}}</ref>|fix= | ||
+ | # Make sure you have all permissions to read and write (including no read-only flag) | ||
+ | # Make sure the folder has not have the name changed from the original one | ||
+ | }} | ||
+ | |||
+ | ===Overlays do not work or performance problems=== | ||
+ | {{ii}} {{key|Alt|Tab}} causing freezes has also been reported<ref>[https://blog.bo98.uk/discords-incompatibility-with-origins-igo-32-64-dll/ Discord overlay's incompatibility with Origin's igo[32/64].dll | Bo's Ramblings]</ref> | ||
+ | {{Fixbox|description=Disable Origin in game|fix= | ||
+ | # Select {{code|Origin}} and {{code|Application settings}}. | ||
+ | # From {{code|Origin In Game}}, uncheck {{code|Enable Origin In Game}}. | ||
+ | }} | ||
+ | {{Fixbox|description=Thwart the Origin overlay|ref=<ref>{{Refurl|url=https://steamcommunity.com/app/1238020/discussions/0/2566437997127274749/|title=Fix for FPS issues :: Steam Community Discussions|date=May 2023}}</ref>|fix= | ||
+ | # Download [https://github.com/ME3Tweaks/d3d9-blank-proxy/releases D3D9 Blank Proxy]. | ||
+ | # Extract {{file|d3d9.dll}} into whatever folder in {{path|game}} with the game executable. | ||
+ | }} | ||
+ | |||
+ | ==Other information== | ||
+ | ===Move/backup installed games=== | ||
+ | {{Fixbox|description=Save game folder|ref=<ref>{{Refurl|url=https://www.overclock.net/t/1222388/guide-moving-reinstalling-origin-and-games-without-re-downloading|title=[Guide] Moving/Reinstalling Origin and Games Without Re-Downloading|date=9 June 2023}}</ref>|fix= | ||
+ | # Navigate to {{folder|{{p|game}}}} and save it somewhere | ||
+ | # Copy it in Origin's "Downloaded Games location" | ||
+ | # Install the game from the library | ||
+ | }} | ||
+ | |||
+ | ===Repair game installation=== | ||
+ | {{Fixbox|description=Repair Game|fix= | ||
+ | # Right-click on a game in the library. | ||
+ | # Choose Repair Game. | ||
+ | # Wait for verification to complete. | ||
+ | }} | ||
− | == | + | ===Origin - Reset to defaults / Clear data cache=== |
− | + | {{Fixbox|description=Clear Origin data cache folders|ref=<ref>{{Refurl|url=https://help.ea.com/en-us/help/faq/clear-cache-to-fix-problems-with-your-games/|title=EA Help - Clear cache to fix problems with your games|date=2019-05-10}}</ref>|fix= | |
+ | # Make sure Origin is closed, check notification area and exit Origin. | ||
+ | # Then delete the following folders (this will not affect downloaded games): | ||
+ | #* {{folder|{{p|localappdata}}\Origin}} | ||
+ | #* {{folder|{{p|appdata}}\Origin}} | ||
+ | # Navigate to {{folder|{{p|programdata}}\Origin}} and delete all files and folders inside it '''''except for''''' {{folder|{{p|programdata}}\Origin\LocalContent}}. | ||
+ | # Start Origin, it may prompt to update and then be able to login and go online. | ||
− | + | '''Notes''' | |
+ | {{ii}} Clearing the data caches will make all of your installed games update if available. | ||
+ | }} | ||
+ | |||
+ | ==System requirements== | ||
+ | {{System requirements | ||
+ | |OSfamily = Windows | ||
+ | |minOS = 7 SP1 | ||
+ | |minCPU = 1 GHz | ||
+ | |minRAM = 512 MB | ||
+ | |minHD = | ||
+ | |minGPU = | ||
+ | |minVRAM = | ||
+ | |minDX = | ||
+ | |||
+ | |recOS = 10 | ||
+ | |recCPU = | ||
+ | |recRAM = | ||
+ | |recHD = | ||
+ | |recGPU = | ||
+ | }} | ||
+ | |||
+ | {{System requirements | ||
+ | |OSfamily = OS X | ||
+ | |minOS = 10.9 | ||
+ | |minCPU = Intel Core 2 Duo | ||
+ | |minRAM = | ||
+ | |minHD = | ||
+ | |minGPU = | ||
+ | |minVRAM = | ||
+ | |||
+ | |recOS = | ||
+ | |recCPU = | ||
+ | |recRAM = | ||
+ | |recHD = | ||
+ | |recGPU = | ||
+ | }} | ||
+ | {{ii}} Support for systems predating Windows 7 and macOS 10.9 was retired on January 14, 2020.<ref>{{Refurl|url=https://help.ea.com/en/help/origin/origin/operating-system-not-supported-by-origin/|title=Update your operating system to use all of Origin's features - EA Help|date=May 2023}}</ref> An older version is still available for download [https://www.dm.origin.com/download/legacy here]. | ||
− | + | {{References}} | |
− | |||
− | [[Category: | + | [[Category:Stores]] |
[[Category:Digital Rights Management]] | [[Category:Digital Rights Management]] |
Revision as of 23:24, 5 May 2024
Developers | |
---|---|
Electronic Arts | |
Release dates | |
Windows | June 3, 2011 |
macOS (OS X) | February 8, 2013[1] |
Warnings
- The Origin service is being gradually deprecated in favor of the EA App. The store can only be accessed from both applications at this time (i.e. not through a browser), but not all games have been transferred to the latter. Information on this can change and become obsolete until the transition is complete.
EA App, formerly Origin, is a digital distribution platform operated by Electronic Arts.
It serves as the digital distribution platform and DRM mechanism for all currently supported Electronic Arts games. Activation keys (also known as product code) of games published by EA that are sold through third-party storefronts can be used to activate games on EA App.[2] For a time, EA App game activation keys sold on Humble Bundle were region-locked in Latin America for a limited time, but it had been since lifted.
To protect its users, EA App supports two-factor authentication via email and third-party authenticator app.[3]
Origin was launched on June 3, 2011. Origin was later superseded by EA App on October 7, 2022 for Windows, with Windows games published on Origin migrated to the EA App. Plan to supersedes the Origin for Mac with EA App had also been announced.[4]
General information
- List of games available on Origin
- Official Store
- Answer HQ for EA App for Windows at EA.com
- Answer HQ for Origin for Mac at EA.com
- List of EA Play games
Installation
- The latest official version (10.5.122, released in March 2023) will always only show a popup for forced update to EA app[5]
Install an older version and prevent auto-updating[6] |
---|
<?xml version="1.0"?> <Settings> <Setting key="AutoPatchGlobal" value="false" type="1"/> <Setting key="AutoUpdate" value="false" type="1"/> <Setting key="MigrationDisabled" value="true" type="1"/> <Setting key="UpdateURL" value="" type="10"/> </Settings>
|
EA Play
EA Play (formerly Origin Access on PC and EA Access on Xbox One and PS4) is a monthly subscription service that grants access to a catalog of games and content through the Origin store. This subscription services comes in two forms; the default EA Play and the more expensive EA Play Pro tier. While the default tier includes the majority of games and content available through the service, some games and/or content might be exclusive to the Pro tier.
Client data
Configuration file(s) location
Element | Location |
---|---|
Origin DRM activations | %PROGRAMDATA%\Electronic Arts\EA Services\License\*.dlf |
User settings | %APPDATA%\Origin\local*.xml |
Global settings | %PROGRAMDATA%\Origin\local.xml |
Games client settings | %PROGRAMDATA%\Origin\LocalContent\ |
Games launch configuration | <path-to-game>\__Installer\installerdata.xml |
Issues fixed
Origin can't connect/can't log in
If Origin cannot connect to the internet and won't let you log in, try opening the Command Prompt and running this command: netsh winsock reset
Origin Offline/You must be online the first time you log in
- This can happen with Windows/Origin update.
Reset / Repair Host file[citation needed] |
---|
Reset the Hosts file back to the default: https://support.microsoft.com/kb/972034 |
Origin can't launch games offline
Start the game from installed folder[citation needed] |
---|
|
Origin client crashes moments after starting
- This can be seen in event viewer (event ID 1000) with exception code 0xc0000409
Override high DPI scaling behavior for Origin.exe with scaling performed by system[7]
|
---|
Make sure environment variable QT_SCALE_FACTOR is not set[8] |
---|
Origin UI is completely blank or anyhow glitched
See Origin - Reset to defaults / Clear data cache |
---|
Origin cannot install or download games
See Origin - Reset to defaults / Clear data cache |
---|
Games activation or login fail despite owning them
- This can happen to (current or past) child accounts, when sometimes the linked e-mail of the parental account resets back to the primary one, causing their account status to get disabled
- ActivationUI returns Cannot grant license. Account status is invalid. error, and
%PROGRAMDATA%\Origin\Logs\<game-id>_OnlineActivation_Log.html
likely reports License Request Server HTTP response code=409
Contact EA support desk[9] |
---|
Enable Steam overlay in Origin games
- The Steam and Origin overlays conflict; to use the Steam overlay, disable the Origin overlay.
- This might not work for all Origin games.
Disable Origin overlay[citation needed] |
---|
|
Use Origin Steam Overlay Launcher |
---|
DirectX Setup "An internal system error occurred" error when installing games
- Some Origin games may refuse to install due to bundling a corrupted
DXSETUP.exe
.
Replace corrupted DXSETUP.exe [10]
|
---|
|
Origin stops downloading after an ungiven threshold
Start Origin in R&D mode[citation needed] |
---|
[connection] EnvironmentName=production [Feature] CdnOverride=akamai
Notes
|
To quickly skip all the steps above, copy paste the "enter the following in the file" section into EACore.ini
located in your main Origin folder - you can quickly open it, right clicking a desktop shortcut of Origin and > Open file location
Add games from a network drive
Disable Origin service and whitelist drive[11] |
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|
The game does not appear to be installed
- This is caused by missing registry keys.
Edit the registry[12] |
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|
Cloud save conflict
- Loss of synchronization may cause a prompt for which set of saves to use.
- Choosing Use Cloud Data may result in a rollback of game progress (choose Use Local Data if you are uncertain since that is more likely to be the correct version). Use the steps below to revert the save if necessary.
Restore saves in Origin client[13] |
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Notes
|
"Origin cannot locate games in a root directory" error
- Assuming the game files are actually there
Fix folder properties[14] |
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|
Overlays do not work or performance problems
- Alt+Tab ↹ causing freezes has also been reported[15]
Disable Origin in game |
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|
Thwart the Origin overlay[16] |
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|
Other information
Move/backup installed games
Save game folder[17] |
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|
Repair game installation
Repair Game |
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|
Origin - Reset to defaults / Clear data cache
Clear Origin data cache folders[18] |
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Notes
|
System requirements
Windows | ||
---|---|---|
Minimum | Recommended | |
Operating system (OS) | 7 SP1 | 10 |
Processor (CPU) | 1 GHz | |
System memory (RAM) | 512 MB | |
Hard disk drive (HDD) |
OS X | ||
---|---|---|
Minimum | ||
Operating system (OS) | 10.9 | |
Processor (CPU) | Intel Core 2 Duo | |
System memory (RAM) | ||
Hard disk drive (HDD) |
- Support for systems predating Windows 7 and macOS 10.9 was retired on January 14, 2020.[19] An older version is still available for download here.
References
- ↑ Origin For Mac Is Here! - Origin News (Archived) - last accessed on 2017-07-31
- ↑ How to redeem your product and promo codes - last accessed on September 28, 2023
- ↑ How to turn on EA Login Verification - EA Help - last accessed on September 28, 2023
- ↑ The all new EA app for Mac - Press Release on Electronic Arts - last accessed on September 28, 2023
- ↑ How do I bypass the EA App and access Origin to play games. - Answer HQ - last accessed on May 2023
- ↑ p0358 on Twitter - last accessed on May 2023
- ↑ Solved: Origin Update Today Causing Event ID 1000 and Freezes PC - Answer HQ - last accessed on May 2023
- ↑ Verified by User:Mirh on 2021-08-04
- ↑ Verified by User:Mirh on 2020-01-16
- ↑ How to fix the installation problem with DXSETUP.exe for Origin Games (tested on Battlefield 3 and Mass Effect 3) : gaming - last accessed on May 2023
- ↑ Solved: Windows 10, Origin, and Network Drives - Answer HQ and improved by Mirh
- ↑ Origin not detecting games - EA Forums (retrieved)
- ↑ Re: Origin Cloud Sync deleted saved game data in Dragon Age Inquisition. - Answer HQ - last accessed on May 2023
- ↑ Solved: Origin can't choose install location - Answer HQ - last accessed on May 2023
- ↑ Discord overlay's incompatibility with Origin's igo[32/64.dll | Bo's Ramblings]
- ↑ Fix for FPS issues :: Steam Community Discussions - last accessed on May 2023
- ↑ [Guide] Moving/Reinstalling Origin and Games Without Re-Downloading - last accessed on 9 June 2023
- ↑ EA Help - Clear cache to fix problems with your games - last accessed on 2019-05-10
- ↑ Update your operating system to use all of Origin's features - EA Help - last accessed on May 2023