Anonymous edits have been disabled on the wiki. If you want to contribute please login or create an account.

Warning for game developers: PCGamingWiki staff members will only ever reach out to you using the official mail address.
Be aware of scammers claiming to be representatives or affiliates of PCGamingWiki who promise a PCGW page for a game key.

Store:Ubisoft Connect

From PCGamingWiki, the wiki about fixing PC games
Revision as of 09:30, 29 September 2023 by Yuuyatails (talk | contribs)
(diff) ← Older revision | Latest revision (diff) | Newer revision → (diff)
Ubisoft Connect
Ubisoft Connect cover
Release dates
Windows July 3, 2012
Ubisoft Connect at Wikipedia
Epic Games Store
FireFlower Games
Games for Windows - LIVE
Green Man Gaming
Humble Store
Mac App Store
Meta Store
Microsoft Store
Rockstar Games Launcher
Ubisoft Connect
ZOOM Platform

Ubisoft Connect, formerly Ubisoft Game Launcher and UPlay, is a digital distribution, digital rights management, multiplayer and communications service operated by Ubisoft. It was developed by Massive Entertainment.

The Ubisoft Connect client is used to access the Ubisoft Store, a companion digital game storefront. The use of Ubisoft Connect client is required to download and play games purchased on Ubisoft Store within the app.

Ubisoft launched the Uplay reward system on November 17, 2009, while offered the Ubisoft Game Launcher to manage the downloads and updating of its games. In October 2020, Ubisoft rebranded the client from Uplay to Ubisoft Connect, with the monthly subscription service being rebranded from Uplay+ to Ubisoft+.

General information

List of Ubisoft+ games
List of games available on Ubisoft Store
Official Support


Latest version can be downloaded here.


Ubisoft+ (formerly Uplay+) is a monthly subscription service from Ubisoft that grants access to a catalog of games and content through the Uplay store.

Note that playing a more expensive edition of an owned game through Ubisoft+ may render existing save files inaccessible through the owned edition.[1]
A Ubisoft+ subscription will also grant access to Ubisoft games on Google Stadia and Amazon Luna.[2]
List of Ubisoft+ games

Client data

Configuration file(s) location

Element Location
Ubisoft Connect DRM activations <Ubisoft-Connect-folder>\cache\activations\
Games launch configuration <Ubisoft-Connect-folder>\cache\configuration\configurations
Games account ownership[3] <Ubisoft-Connect-folder>\cache\ownership\
Cloud saves <Ubisoft-Connect-folder>\savegames\
User settings %LOCALAPPDATA%\Ubisoft Game Launcher\settings.yml

Issues fixed

Incorrect email or password

If you can log in on the website but not when using the Ubisoft Connect client and you have a long password; enter the first 14 characters of your password when logging in.

Ubisoft Connect crashes during save game synchronization

  1. First, you will need to uninstall the "Ubisoft Game Launcher", "Uplay" or "Ubisoft Connect" from the 'Add/Remove Programs' (Windows XP) / 'Installed Programs' (Windows Vista and 7) icon in your computer's control panel. It's possible that the "Ubisoft Game Launcher/Uplay" software will not be listed if you have already uninstalled it, or the game. If so, you can skip this step.
  2. After uninstalling the software, you will need to manually delete any leftover files in the C:\Program Files\Ubisoft\Ubisoft Game Launcher (32-bit versions of Windows) or C:\Program Files (x86)\Ubisoft\Ubisoft Game Launcher (64-bit versions of Windows) folder.
    NOTE: Please do not skip this step, it is very important. If this folder does not exist, please go to the next step.
  3. Try resetting your HOSTS file by following the steps in the following Microsoft article.
  4. Reinstall Ubisoft Connect from HERE.

Manage game installations and folders

Follow these steps to restore/import or move a game installation to another computer or partition.
These instructions are only applicable for games that are owned, downloaded, and played through Ubisoft Connect only. For games bought on Steam, refer to the article for that platform.
Restore/import a game install folder[5]
  1. Launch Ubisoft Connect.
  2. Select the game.
  3. Click on the Locate installed game button just beneath the Download button.
  4. Navigate and select <path-to-game>, then click OK.
  5. Ubisoft Connect will perform a file discovery and verification pass on the selected folder and verify all game files.
  6. When Ubisoft Connect has verified all game files, click on Play to launch the game.
Move an installed game to another location[5]
  1. Open the File Manager of Windows.
  2. Navigate to <path-to-game>.
  3. Move the game folder and everything contained within it to the desired location.
  4. Launch Ubisoft Connect.
  5. Select the game and click on Play
  6. An error prompt about Ubisoft Connect being unable to start the game should show up. Click on the Locate game folder button.
  7. Navigate and select the new <path-to-game>, then click OK.
  8. Ubisoft Connect will perform a file discovery and verification pass on the selected folder and verify all game files.
  9. When Ubisoft Connect has verified all game files, click on Play to launch the game from its new location.

Verify game files

Verify game files[6]
  1. Click on the game in the client list.
  2. Click on the down arrow to the right of Play.
  3. Choose Verify files.
  4. Wait for verification to complete.