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Difference between revisions of "Store:Ubisoft Connect"

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Uplay is a launcher client included with many Ubisoft games. It includes friends lists, achievements and other features. It doubles as a [[Digital Rights Management (DRM)|‎DRM]] measure.
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{{Infobox non-game
 +
|cover        = Ubisoft Connect logo.svg
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|developers  =
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{{Infobox game/row/developer|Ubisoft}}
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|release dates =
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{{Infobox game/row/date|Windows|July 3, 2012}}
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|winehq      = 16459
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|wikipedia    = Ubisoft Connect
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}}
 +
{{Stores}}
  
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In July 2012, it was revealed that a browser plugin installed by Uplay in most major browsers contained a security vulnerability allowing a website to launch any program or modify/erase the contents of a user's hard drive. In response, a patch was released.  
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{{Introduction
 +
|introduction      = '''Ubisoft Connect''', formerly '''Ubisoft Game Launcher''' and '''UPlay''', is a digital distribution, digital rights management, multiplayer and communications service operated by [[Company:Ubisoft|Ubisoft]]. It was developed by [[Company:Massive Entertainment|Massive Entertainment]].
  
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==Activating Uplay games==
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The Ubisoft Connect client is used to access the '''Ubisoft Store''', a companion digital game storefront. The use of Ubisoft Connect client is required to download and play games purchased on Ubisoft Store within the app.
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http://www.reddit.com/r/GameDeals/comments/171o65/amazon_far_cry_3_35_ps3360pcphysical/c81dt6e
 
  
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== Games ==
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|release history  = Ubisoft launched the Uplay reward system on November 17, 2009, while offered the Ubisoft Game Launcher to manage the downloads and updating of its games. In October 2020, Ubisoft rebranded the client from Uplay to Ubisoft Connect, with the monthly subscription service being rebranded from Uplay+ to Ubisoft+.
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* ''[[Anno 2070]]''
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* ''[[Assassin's Creed II]]''
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|current state    =  
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* ''[[Assassin's Creed: Brotherhood]]''
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}}
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* ''[[Assassin's Creed: Revelations]]''
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* ''[[Assassin's Creed III]]''
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'''General information'''
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* ''[[Beowulf: The Game]]''
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{{ii}} [[List of Ubisoft+ games]]
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* ''[[Brothers in Arms: Furious 4]]''
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{{ii}} [[List of games available on Ubisoft Store]]
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* ''[[Call of Juarez: The Cartel]]''
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{{mm}} [https://support.ubi.com/en-US/games/3888 Official Support]
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* ''[[Driver: San Francisco]]''
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* ''[[Far Cry 3]]''
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==Download==
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* ''[[From Dust]]''
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{{mm}} Latest version can be downloaded [https://ubisoftconnect.com/ here.]
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* ''[[Heroes of Might and Magic VI]]''
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* ''[[Just Dance 3]]''
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==Ubisoft+==
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* ''[[Prince of Persia: The Forgotten Sands]]''
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'''Ubisoft+''' (formerly ''Uplay+'') is a monthly subscription service from Ubisoft that grants access to a catalog of games and content through the Uplay store.
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* ''[[Pure Football]]''
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{{ii}} Note that playing a more expensive edition of an owned game through Ubisoft+ may render existing save files inaccessible through the owned edition.<ref>{{Refurl|url=https://support.ubi.com/en-US/Faqs/000047597/Saved-games-compatibility-for-titles-available-on-UPLAY/|title=Saved games compatibility for titles available on UPLAY+|date=2019-10-03}}</ref>
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* ''[[R.U.S.E.]]''
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{{ii}} A Ubisoft+ subscription will also grant access to Ubisoft games on {{W|Google Stadia}} and {{W|Amazon Luna}}.<ref>{{Refurl|url=https://news.ubisoft.com/en-us/article/5FFLV80PgIMlKf4CPyFnwi/uplay-becomes-ubisoft-introduces-beta-with-stadia-and-amazon-luna|title=Ubisoft - UPLAY+ Becomes Ubisoft+, Introduces Beta with Stadia and Amazon Luna|date=2020-10-27}}</ref>
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* ''[[Shaun White Skateboarding]]''
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* ''[[Silent Hunter 5: Battle of the Atlantic]]''
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{{mm}} [[List of Ubisoft+ games]]
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* ''[[The Settlers 7: Paths to a Kingdom]]''
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* ''[[Tom Clancy's H.A.W.X. 2]]''
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==Client data==
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* ''[[Tom Clancy's Ghost Recon: Future Soldier]]''
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===Configuration file(s) location===
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* ''[[Tom Clancy's Splinter Cell: Conviction]]''
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{{Standard table|Element|Location|content=
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* ''[[Your Shape: Fitness Evolved]]''
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{{Standard table/rowalt|'''Ubisoft Connect DRM activations'''|{{p|uplay}}\cache\activations\}}
 +
{{Standard table/rowalt|'''Games launch configuration'''|{{p|uplay}}\cache\configuration\configurations}}
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{{Standard table/rowalt|'''Games account ownership'''<ref>{{Refurl|url=https://support.ubisoft.com/en-US/Faqs/000034098/Error-message-There-was-a-problem-authenticating-the-ownership-of-this-product-UPC|title=Error message: "There was a problem authenticating the ownership of this product" - Ubisoft Support|date=May 2023}}</ref>|{{p|uplay}}\cache\ownership\}}
 +
{{Standard table/rowalt|'''Cloud saves'''|{{p|uplay}}\savegames\}}
 +
{{Standard table/rowalt|'''User settings'''|{{p|localappdata}}\Ubisoft Game Launcher\settings.yml}}
 +
|collapsed=no}}
  
 
==Issues fixed==
 
==Issues fixed==
 +
===Incorrect email or password===
 +
If you can log in on the website but not when using the Ubisoft Connect client and you have a long password; enter the first 14 characters of your password when logging in.
  
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===Incorrect email or password===
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===Ubisoft Connect crashes during save game synchronization===
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If you can login on the website but not when using the uplay client and you have
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{{Fixbox|description=Instructions|ref=<ref>https://support.ubi.com/en-gb/faq.aspx?platformid=60&productid=2716&faqid=kA030000000eSrvCAE</ref>|fix=
 +
# First, you will need to uninstall the "Ubisoft Game Launcher", "Uplay" or "Ubisoft Connect" from the 'Add/Remove Programs' (Windows XP) / 'Installed Programs' (Windows Vista and 7) icon in your computer's control panel. It's possible that the "Ubisoft Game Launcher/Uplay" software will not be listed if you have already uninstalled it, or the game. If so, you can skip this step.
 +
# After uninstalling the software, you will need to manually delete any leftover files in the C:\Program Files\Ubisoft\Ubisoft Game Launcher (32-bit versions of Windows) or C:\Program Files (x86)\Ubisoft\Ubisoft Game Launcher (64-bit versions of Windows) folder.<br />'''NOTE''': Please do not skip this step, it is very important. If this folder does not exist, please go to the next step.
 +
# Try resetting your HOSTS file by following the steps in the following [https://support.microsoft.com/kb/972034/en#FixItForMeAlways Microsoft article].
 +
# Reinstall Ubisoft Connect from [https://ubistatic3-a.akamaihd.net/orbit/launcher_installer/UbisoftConnectInstaller.exe HERE].
 +
}}
 +
 
 +
===Manage game installations and folders===
 +
{{ii}} Follow these steps to restore/import or move a game installation to another computer or partition.
 +
{{mm}} These instructions are only applicable for games that are owned, downloaded, and played through Ubisoft Connect only. For games bought on [[Steam]], refer to the article for that platform.
 +
 
 +
{{Fixbox|description=Restore/import a game install folder|ref=<ref name="aemony-2018-09-16">{{Refcheck|user=Aemony|date=2018-09-16|comment=Verified using Far Cry Primal.}}</ref>|fix=
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# Launch Ubisoft Connect.
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# Select the game.
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# Click on the '''Locate installed game''' button just beneath the '''Download''' button.
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# Navigate and select {{p|game}}, then click '''OK'''.
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# Ubisoft Connect will perform a file discovery and verification pass on the selected folder and verify all game files.
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# When Ubisoft Connect has verified all game files, click on '''Play''' to launch the game.
 +
}}
 +
 
 +
{{Fixbox|description=Move an installed game to another location|ref=<ref name="aemony-2018-09-16" />|fix=
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# Open the '''File Manager''' of Windows.
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# Navigate to {{p|game}}.
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# '''Move''' the game folder and everything contained within it to the desired location.
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# Launch Ubisoft Connect.
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# Select the game and click on '''Play'''
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# An error prompt about Ubisoft Connect being unable to start the game should show up. Click on the '''Locate game folder''' button.
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# Navigate and select the new {{p|game}}, then click '''OK'''.
 +
# Ubisoft Connect will perform a file discovery and verification pass on the selected folder and verify all game files.
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# When Ubisoft Connect has verified all game files, click on '''Play''' to launch the game from its new location.
 +
}}
  
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a long password; enter the first 14 characters of your password when logging in
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===Verify game files===
 +
{{Fixbox|description=Verify game files|ref=<ref>{{Refurl|url=https://support.ubi.com/en-US/FAQ/60/3888/how-do-i-install--uninstall--verify-a-game-in-uplay/kA030000000ee85CAA|title=How Do I Install / Uninstall / Verify A Game in Uplay? - Uplay - Uplay - Ubisoft Customer Support Site|date=May 2023}}</ref>|fix=
 +
# Click on the game in the client list.
 +
# Click on the down arrow to the right of Play.
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# Choose Verify files.
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# Wait for verification to complete.
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}}
  
 +
{{References}}
  
 
[[Category:Digital Rights Management]]
 
[[Category:Digital Rights Management]]
 +
[[Category:Stores]]

Latest revision as of 09:30, 29 September 2023

Ubisoft Connect
Ubisoft Connect cover
Developers
Ubisoft
Release dates
Windows July 3, 2012
 
Ubisoft Connect at Wikipedia
Stores
Amazon
Battle.net
Bethesda.net
Discord
Epic Games Store
FireFlower Games
GamersGate
Games for Windows - LIVE
Gamesplanet
GOG.com
Green Man Gaming
Humble Store
Itch.io
Kartridge
Mac App Store
Meta Store
Microsoft Store
Origin
Rockstar Games Launcher
Steam
Ubisoft Connect
Viveport
ZOOM Platform

Ubisoft Connect, formerly Ubisoft Game Launcher and UPlay, is a digital distribution, digital rights management, multiplayer and communications service operated by Ubisoft. It was developed by Massive Entertainment.

The Ubisoft Connect client is used to access the Ubisoft Store, a companion digital game storefront. The use of Ubisoft Connect client is required to download and play games purchased on Ubisoft Store within the app.

Ubisoft launched the Uplay reward system on November 17, 2009, while offered the Ubisoft Game Launcher to manage the downloads and updating of its games. In October 2020, Ubisoft rebranded the client from Uplay to Ubisoft Connect, with the monthly subscription service being rebranded from Uplay+ to Ubisoft+.

General information

List of Ubisoft+ games
List of games available on Ubisoft Store
Official Support

Download

Latest version can be downloaded here.

Ubisoft+

Ubisoft+ (formerly Uplay+) is a monthly subscription service from Ubisoft that grants access to a catalog of games and content through the Uplay store.

Note that playing a more expensive edition of an owned game through Ubisoft+ may render existing save files inaccessible through the owned edition.[1]
A Ubisoft+ subscription will also grant access to Ubisoft games on Google Stadia and Amazon Luna.[2]
List of Ubisoft+ games

Client data

Configuration file(s) location

Element Location
Ubisoft Connect DRM activations <Ubisoft-Connect-folder>\cache\activations\
Games launch configuration <Ubisoft-Connect-folder>\cache\configuration\configurations
Games account ownership[3] <Ubisoft-Connect-folder>\cache\ownership\
Cloud saves <Ubisoft-Connect-folder>\savegames\
User settings %LOCALAPPDATA%\Ubisoft Game Launcher\settings.yml

Issues fixed

Incorrect email or password

If you can log in on the website but not when using the Ubisoft Connect client and you have a long password; enter the first 14 characters of your password when logging in.

Ubisoft Connect crashes during save game synchronization

Instructions[4]
  1. First, you will need to uninstall the "Ubisoft Game Launcher", "Uplay" or "Ubisoft Connect" from the 'Add/Remove Programs' (Windows XP) / 'Installed Programs' (Windows Vista and 7) icon in your computer's control panel. It's possible that the "Ubisoft Game Launcher/Uplay" software will not be listed if you have already uninstalled it, or the game. If so, you can skip this step.
  2. After uninstalling the software, you will need to manually delete any leftover files in the C:\Program Files\Ubisoft\Ubisoft Game Launcher (32-bit versions of Windows) or C:\Program Files (x86)\Ubisoft\Ubisoft Game Launcher (64-bit versions of Windows) folder.
    NOTE: Please do not skip this step, it is very important. If this folder does not exist, please go to the next step.
  3. Try resetting your HOSTS file by following the steps in the following Microsoft article.
  4. Reinstall Ubisoft Connect from HERE.

Manage game installations and folders

Follow these steps to restore/import or move a game installation to another computer or partition.
These instructions are only applicable for games that are owned, downloaded, and played through Ubisoft Connect only. For games bought on Steam, refer to the article for that platform.
Restore/import a game install folder[5]
  1. Launch Ubisoft Connect.
  2. Select the game.
  3. Click on the Locate installed game button just beneath the Download button.
  4. Navigate and select <path-to-game>, then click OK.
  5. Ubisoft Connect will perform a file discovery and verification pass on the selected folder and verify all game files.
  6. When Ubisoft Connect has verified all game files, click on Play to launch the game.
Move an installed game to another location[5]
  1. Open the File Manager of Windows.
  2. Navigate to <path-to-game>.
  3. Move the game folder and everything contained within it to the desired location.
  4. Launch Ubisoft Connect.
  5. Select the game and click on Play
  6. An error prompt about Ubisoft Connect being unable to start the game should show up. Click on the Locate game folder button.
  7. Navigate and select the new <path-to-game>, then click OK.
  8. Ubisoft Connect will perform a file discovery and verification pass on the selected folder and verify all game files.
  9. When Ubisoft Connect has verified all game files, click on Play to launch the game from its new location.

Verify game files

Verify game files[6]
  1. Click on the game in the client list.
  2. Click on the down arrow to the right of Play.
  3. Choose Verify files.
  4. Wait for verification to complete.


References