Difference between revisions of "Store:Ubisoft Connect"
From PCGamingWiki, the wiki about fixing PC games
(Changing some content to reflect rebranding of the client and the subscription service) |
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==Download== | ==Download== | ||
− | {{mm}} Latest version can be downloaded [https:// | + | {{mm}} Latest version can be downloaded [https://ubisoftconnect.com/ here.] |
− | == | + | ==Ubisoft+== |
− | ''' | + | '''Ubisoft+''' is a monthly subscription service from Ubisoft that grants access to a catalog of games and content through the Uplay store. |
− | {{ii}} Note that playing a more expensive edition of an owned game through | + | {{ii}} Note that playing a more expensive edition of an owned game through Ubisoft+ may render existing save files inaccessible through the owned edition.<ref>{{Refurl|url=https://support.ubi.com/en-US/Faqs/000047597/Saved-games-compatibility-for-titles-available-on-UPLAY/|title=Saved games compatibility for titles available on UPLAY+|date=2019-10-03}}</ref> |
{{mm}} [[List of Uplay+ games]] | {{mm}} [[List of Uplay+ games]] | ||
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===Configuration file(s) location=== | ===Configuration file(s) location=== | ||
{{Standard table|Element|Location|content= | {{Standard table|Element|Location|content= | ||
− | {{Standard table/rowalt|''' | + | {{Standard table/rowalt|'''Ubisoft Connect DRM activations'''|{{p|uplay}}\cache\activations\}} |
{{Standard table/rowalt|'''Games launch configuration'''|{{p|uplay}}\cache\configuration\configurations}} | {{Standard table/rowalt|'''Games launch configuration'''|{{p|uplay}}\cache\configuration\configurations}} | ||
{{Standard table/rowalt|'''Games account ownership'''<ref>[https://support.ubisoft.com/en-US/Faqs/000034098/Error-message-There-was-a-problem-authenticating-the-ownership-of-this-product-UPC Error message: "There was a problem authenticating the ownership of this product" - Ubisoft Support]</ref>|{{p|uplay}}\cache\ownership\}} | {{Standard table/rowalt|'''Games account ownership'''<ref>[https://support.ubisoft.com/en-US/Faqs/000034098/Error-message-There-was-a-problem-authenticating-the-ownership-of-this-product-UPC Error message: "There was a problem authenticating the ownership of this product" - Ubisoft Support]</ref>|{{p|uplay}}\cache\ownership\}} | ||
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==Issues fixed== | ==Issues fixed== | ||
===Incorrect email or password=== | ===Incorrect email or password=== | ||
− | If you can log in on the website but not when using the | + | If you can log in on the website but not when using the Ubisoft Connect client and you have a long password; enter the first 14 characters of your password when logging in. |
− | === | + | ===Ubisoft Connect crashes during save game synchronization=== |
{{Fixbox|description=Instructions|ref=<ref>https://support.ubi.com/en-gb/faq.aspx?platformid=60&productid=2716&faqid=kA030000000eSrvCAE</ref>|fix= | {{Fixbox|description=Instructions|ref=<ref>https://support.ubi.com/en-gb/faq.aspx?platformid=60&productid=2716&faqid=kA030000000eSrvCAE</ref>|fix= | ||
− | # First, you will need to uninstall the "Ubisoft Game Launcher" or " | + | # First, you will need to uninstall the "Ubisoft Game Launcher", "Uplay" or "Ubisoft Connect" from the 'Add/Remove Programs' (Windows XP) / 'Installed Programs' (Windows Vista and 7) icon in your computer's control panel. It's possible that the "Ubisoft Game Launcher/Uplay" software will not be listed if you have already uninstalled it, or the game. If so, you can skip this step. |
# After uninstalling the software, you will need to manually delete any leftover files in the C:\Program Files\Ubisoft\Ubisoft Game Launcher (32-bit versions of Windows) or C:\Program Files (x86)\Ubisoft\Ubisoft Game Launcher (64-bit versions of Windows) folder.<br />'''NOTE''': Please do not skip this step, it is very important. If this folder does not exist, please go to the next step. | # After uninstalling the software, you will need to manually delete any leftover files in the C:\Program Files\Ubisoft\Ubisoft Game Launcher (32-bit versions of Windows) or C:\Program Files (x86)\Ubisoft\Ubisoft Game Launcher (64-bit versions of Windows) folder.<br />'''NOTE''': Please do not skip this step, it is very important. If this folder does not exist, please go to the next step. | ||
# Try resetting your HOSTS file by following the steps in the following [https://support.microsoft.com/kb/972034/en#FixItForMeAlways Microsoft article]. | # Try resetting your HOSTS file by following the steps in the following [https://support.microsoft.com/kb/972034/en#FixItForMeAlways Microsoft article]. | ||
− | # Reinstall | + | # Reinstall Ubisoft Connect from [https://ubistatic3-a.akamaihd.net/orbit/launcher_installer/UbisoftConnectInstaller.exe HERE]. |
}} | }} | ||
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{{Fixbox|description=Restore/import a game install folder|ref=<ref name="aemony-2018-09-16">{{Refcheck|user=Aemony|date=2018-09-16|comment=Verified using Far Cry Primal.}}</ref>|fix= | {{Fixbox|description=Restore/import a game install folder|ref=<ref name="aemony-2018-09-16">{{Refcheck|user=Aemony|date=2018-09-16|comment=Verified using Far Cry Primal.}}</ref>|fix= | ||
− | # Launch | + | # Launch Ubisoft Connect. |
# Select the game. | # Select the game. | ||
# Click on the '''Locate installed game''' button just beneath the '''Download''' button. | # Click on the '''Locate installed game''' button just beneath the '''Download''' button. | ||
# Navigate and select {{p|game}}, then click '''OK'''. | # Navigate and select {{p|game}}, then click '''OK'''. | ||
− | # | + | # Ubisoft Connect will perform a file discovery and verification pass on the selected folder and verify all game files. |
− | # When | + | # When Ubisoft Connect has verified all game files, click on '''Play''' to launch the game. |
}} | }} | ||
Revision as of 15:42, 27 October 2020
300px | |
Developers | |
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Ubisoft | |
Release dates | |
Windows | July 3, 2012 |
Key points
- DRM: Digital distribution platform with accompanying client required for downloading and often playing games as well. Games can also be DRM-free or contain third-party DRM.
General information
Download
- Latest version can be downloaded here.
Ubisoft+
Ubisoft+ is a monthly subscription service from Ubisoft that grants access to a catalog of games and content through the Uplay store.
- Note that playing a more expensive edition of an owned game through Ubisoft+ may render existing save files inaccessible through the owned edition.[1]
Client data
Configuration file(s) location
Element | Location |
---|---|
Ubisoft Connect DRM activations | <Ubisoft-Connect-folder>\cache\activations\ |
Games launch configuration | <Ubisoft-Connect-folder>\cache\configuration\configurations |
Games account ownership[2] | <Ubisoft-Connect-folder>\cache\ownership\ |
Cloud saves | <Ubisoft-Connect-folder>\savegames\ |
User settings | %LOCALAPPDATA%\Ubisoft Game Launcher\settings.yml |
Issues fixed
Incorrect email or password
If you can log in on the website but not when using the Ubisoft Connect client and you have a long password; enter the first 14 characters of your password when logging in.
Ubisoft Connect crashes during save game synchronization
Instructions[3] |
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Manage game installations and folders
- Follow these steps to restore/import or move a game installation to another computer or partition.
- These instructions are only applicable for games that are owned, downloaded, and played through Uplay only. For games bought on Steam, refer to the article for that platform.
Restore/import a game install folder[4] |
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Move an installed game to another location[4] |
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Verify game files
Verify game files[5] |
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References
- ↑ Saved games compatibility for titles available on UPLAY+ - last accessed on 2019-10-03
- ↑ Error message: "There was a problem authenticating the ownership of this product" - Ubisoft Support
- ↑ https://support.ubi.com/en-gb/faq.aspx?platformid=60&productid=2716&faqid=kA030000000eSrvCAE
- ↑ 4.0 4.1 Verified by User:Aemony on 2018-09-16
- Verified using Far Cry Primal.
- ↑ How Do I Install / Uninstall / Verify A Game in Uplay? - Uplay - Uplay - Ubisoft Customer Support Site