Difference between revisions of "Troubleshooting guide/Audio problems"
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===Dolby Digital Live and DTS Connect don't work (Windows 10)=== | ===Dolby Digital Live and DTS Connect don't work (Windows 10)=== | ||
− | Encoding APO (Audio Processing Objects) are broken.<ref> | + | Encoding APO (Audio Processing Objects) are broken.<ref>{{Refurl|url=http://answers.microsoft.com/en-us/windows/forum/windows_10-hardware/51-channel-surround-sound-not-working-in-windows/b14b932f-2fda-44e9-b22f-aeaa3f329958?page=3&msgId=566c03e5-c114-453c-b279-3f4a411d3e59|title=5.1 Channel Surround Sound not working in Windows 10. - Page 3 - Microsoft Community|date=May 2023}}</ref> A fix was released with build 10547,<ref>{{Refurl|url=http://answers.microsoft.com/en-us/insider/forum/insider_wintp-insider_devices/realtek-hd-alc892-dts-connect-not-working/e9fba1be-06d6-44a1-86b8-7290f88032b9?page=19&msgId=cb225f44-f2fb-4408-86f4-ddb14e71e521|title=Realtek HD ALC892 - DTS Connect not working - Page 19 - Microsoft Community|date=May 2023}}</ref> but it still fails to completely address the issue.<ref>{{Refurl|url=http://answers.microsoft.com/en-us/insider/forum/insider_wintp-insider_devices/windows-10-tp-build-10041-10240-rtm-audiosound/f1bf8029-e6f0-4eaf-9645-d041dbdf8b5b?page=30&msgID=a593858b-27e2-4f99-a79e-e8793ccef9ca|title=Windows 10 TP Build 10041 - 10240 RTM - AUDIO/SOUND ERROR - - Microsoft Community|date=May 2023}}</ref> A workaround has been included since builds 10565 and 10586,<ref>{{Refurl|url=http://answers.microsoft.com/en-us/insider/forum/insider_wintp-insider_devices/realtek-hd-alc892-dts-connect-not-working/e9fba1be-06d6-44a1-86b8-7290f88032b9?page=27|title=Realtek HD ALC892 - DTS Connect not working - Page 27 - Microsoft Community|date=May 2023}}</ref><ref>{{Refurl|url=http://answers.microsoft.com/en-us/insider/forum/insider_wintp-insider_devices/realtek-hd-alc892-dts-connect-not-working/e9fba1be-06d6-44a1-86b8-7290f88032b9?page=33&msgid=fd05357e-54af-4e35-b6e4-bb57b2b02107|title=Realtek HD ALC892 - DTS Connect not working - Page 33 - Microsoft Community|date=May 2023}}</ref> but stopped to work for some users in 10586.3<ref>{{Refurl|url=http://answers.microsoft.com/en-us/windows/forum/windows_10-hardware/51-channel-surround-sound-not-working-in-windows/b14b932f-2fda-44e9-b22f-aeaa3f329958?page=51|title=5.1 Channel Surround Sound not working in Windows 10. - Page 51 - Microsoft Community|date=May 2023}}</ref> (driver issue?<ref>{{Refurl|url=http://answers.microsoft.com/en-us/insider/forum/insider_wintp-insider_devices/windows-10-tp-build-10041-10240-rtm-audiosound/f1bf8029-e6f0-4eaf-9645-d041dbdf8b5b?page=44&msgid=c11c1742-ad40-4ffb-acee-88d0e118f4c7|title=Windows 10 TP Build 10041 - 10240 RTM - AUDIO/SOUND ERROR - - Microsoft Community|date=May 2023}}</ref>). <br />Build 14316 broke DTS again,<ref>{{Refurl|url=https://www.reddit.com/r/windowsinsiders/comments/4evc4o/realtime_dts_encoding_is_broken_again_in_build/|title=Realtime DTS encoding is broken again in build 14316 : windowsinsiders - Reddit|date=May 2023}}</ref> fixed in build 14342.<ref>{{Refurl|url=http://answers.microsoft.com/en-us/windows/forum/windows_10-hardware/51-channel-surround-sound-not-working-in-windows/b14b932f-2fda-44e9-b22f-aeaa3f329958?page=86&msgid=fa78f0ab-a6fa-4c7f-9b01-f4d8ba06b824|title=5.1 Channel Surround Sound not working in Windows 10. - Page 86 - Microsoft Community|date=May 2023}}</ref><ref>[https://blogs.windows.com/windowsexperience/2016/05/10/announcing-windows-10-insider-preview-build-14342/ Announcing Windows 10 Insider Preview Build 14342 | Windows Experience Blog]</ref> |
{{References}} | {{References}} |
Latest revision as of 21:13, 28 May 2023
Broken sound (cracking, delays, missing music/effects, etc.)
Set sound quality to 24 bit, 48000 Hz (Windows Vista and later) |
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Game uses incorrect playback/recording device
Check that the intended sound devices are set in the game or launcher (if an option is provided). Many games rely on the operating system's default sound devices, so having that set to the intended device will avoid many problems.
Surround sound problems
Check speaker setup
- Many games use the speaker configuration reported by the operating system so having it set correctly is crucial.
Configure speaker layout (Windows)[1] |
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Test alternate speaker layout
- Try a different speaker layout in the game settings (if available). For some games it may be necessary to set the operating system speaker settings to stereo output (see Check speaker setup).
3D sound problems
Can't enable 3D sound
- DirectSound3D functionality has been removed. See Restoring Legacy Audio Effects (DirectSound hardware path).
No music
WMA Source Filter music not working
- The Windows Media Source Filter has been removed in Windows Vista, so games using this method have no music.
- Affected games include Test Drive 6, Ford Racing 2 and Monopoly Tycoon.
Install the Windows Media Source Filter codec[2] |
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Notes
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Manually Install the Windows Media Source Filter codec[2] |
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Notes
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WMA Source Filter music stuttering randomly
- Windows wraps any WMA playback with its DMO Wrapper. This has to be overridden for smooth playback.
- The Windows Media Source Filter must be installed for this to have any effect or use.
- No system file modifications are necessary.
Install the qasf.dll [2]
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Notes
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CD music not playing
CD-DA music (shows up as a music CD in media players)
Verify CD is in the "CD-ROM 0" drive |
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Change drive ID order |
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Non-CD-DA music (does not show up as a music CD in media players)
- Many games remember the drive letter the game was installed from even if you put the disc in a different drive.
Verify drive letter is correct |
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CD-DA music from BIN/CUE format backup disk image
- When you have backed up your game CD using BIN/CUE format, it can be used to play the music tracks back in-game just like having a physical disk in the CD-ROM drive.
Verify following requirements are met |
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MIDI problems
Can't change MIDI mapper
- For DOS games use the DOSBox MIXER.
- Windows 8 and later: For native Windows games use the Coolsoft MIDIMapper. It may be necessary to start virtual MIDI synthesizer software manually beforehand. MIDI support has been further reduced in Windows 8.[3]
- Vista and 7: For native Windows games use Putzlowitsch's Vista MIDI Mapper Control Panel on Windows Vista and 7.
Codec issues
FMV/audio codec issues
- N and KN editions of Windows lack multimedia codecs required for some games; see Get Windows Media Player.
Dolby Digital Live and DTS Connect don't work (Windows 10)
Encoding APO (Audio Processing Objects) are broken.[4] A fix was released with build 10547,[5] but it still fails to completely address the issue.[6] A workaround has been included since builds 10565 and 10586,[7][8] but stopped to work for some users in 10586.3[9] (driver issue?[10]).
Build 14316 broke DTS again,[11] fixed in build 14342.[12][13]
References
- ↑ Verified by User:Garrett on June 12, 2017
- ↑ 2.0 2.1 2.2 Monopoly Tycoon Music Fix v1.7 | mrpenguinb's blog
- ↑ What happened to MIDI Mapper on Windows 8? | CoolSoft
- ↑ 5.1 Channel Surround Sound not working in Windows 10. - Page 3 - Microsoft Community - last accessed on May 2023
- ↑ Realtek HD ALC892 - DTS Connect not working - Page 19 - Microsoft Community - last accessed on May 2023
- ↑ Windows 10 TP Build 10041 - 10240 RTM - AUDIO/SOUND ERROR - - Microsoft Community - last accessed on May 2023
- ↑ Realtek HD ALC892 - DTS Connect not working - Page 27 - Microsoft Community - last accessed on May 2023
- ↑ Realtek HD ALC892 - DTS Connect not working - Page 33 - Microsoft Community - last accessed on May 2023
- ↑ 5.1 Channel Surround Sound not working in Windows 10. - Page 51 - Microsoft Community - last accessed on May 2023
- ↑ Windows 10 TP Build 10041 - 10240 RTM - AUDIO/SOUND ERROR - - Microsoft Community - last accessed on May 2023
- ↑ Realtime DTS encoding is broken again in build 14316 : windowsinsiders - Reddit - last accessed on May 2023
- ↑ 5.1 Channel Surround Sound not working in Windows 10. - Page 86 - Microsoft Community - last accessed on May 2023
- ↑ Announcing Windows 10 Insider Preview Build 14342 | Windows Experience Blog