Difference between revisions of "Troubleshooting guide/Startup and launching problems"
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** [https://community.pcgamingwiki.com/files/file/58-microsoft-directinput-mapper/ Microsoft DirectInput Mapper (dimap.dll and diactfrm.dll)] | ** [https://community.pcgamingwiki.com/files/file/58-microsoft-directinput-mapper/ Microsoft DirectInput Mapper (dimap.dll and diactfrm.dll)] | ||
** [https://support.bytescribe.com/hc/en-us/articles/204460789-I-m-using-Windows-Vista-Windows-7-Windows-8-and-I-can-t-play-some-kinds-of-wav-files- DSP Group TrueSpeech codec (tsd32.dll)] | ** [https://support.bytescribe.com/hc/en-us/articles/204460789-I-m-using-Windows-Vista-Windows-7-Windows-8-and-I-can-t-play-some-kinds-of-wav-files- DSP Group TrueSpeech codec (tsd32.dll)] | ||
+ | ** [https://static.old-games.ru/utils/Wing32.rar Microsoft WinG (wing.dll, wing32.dll, wingde.dll, wingdib.drv and wngpal.wnd)] - (actually missing since Win98SE) | ||
* For {{file|MFPlat.dll}} and {{file|wmvcore.dll}} errors on N and KN versions of Windows, install the Media Feature Pack ([https://www.microsoft.com/en-us/download/windows-media-player-details.aspx?id=8163 XP/Vista], [https://www.microsoft.com/en-us/download/details.aspx?id=16546 Windows 7], [https://www.microsoft.com/en-us/download/details.aspx?id=30685 Windows 8], [https://www.microsoft.com/en-us/download/details.aspx?id=40744 Windows 8.1], [https://www.microsoft.com/en-us/download/details.aspx?id=48231 Windows 10]). | * For {{file|MFPlat.dll}} and {{file|wmvcore.dll}} errors on N and KN versions of Windows, install the Media Feature Pack ([https://www.microsoft.com/en-us/download/windows-media-player-details.aspx?id=8163 XP/Vista], [https://www.microsoft.com/en-us/download/details.aspx?id=16546 Windows 7], [https://www.microsoft.com/en-us/download/details.aspx?id=30685 Windows 8], [https://www.microsoft.com/en-us/download/details.aspx?id=40744 Windows 8.1], [https://www.microsoft.com/en-us/download/details.aspx?id=48231 Windows 10]). | ||
* Some games may prompt for other DLLs; refer to the [[:Category:Games|individual game pages]] for installation instructions. | * Some games may prompt for other DLLs; refer to the [[:Category:Games|individual game pages]] for installation instructions. |
Revision as of 17:12, 7 May 2019
- Try verifying the integrity of the game files (GOG Galaxy, Origin, Steam, Uplay).
- If the game is installed in a Storage Space, try installing it on a traditional partition instead.[1]
- For N and KN versions of Windows, install the Media Feature Pack (XP/Vista, Windows 7, Windows 8, Windows 8.1, Windows 10).
Error message on launch
Windows
DLL is missing from your computer
- Install the latest DirectX End-User Runtime.
- The following gaming-related DLLs are not included with Windows Vista and later. Download them manually to fix the error.
- Direct3D Retained Mode DLL (d3drm.dll)
- Microsoft DirectX for Visual Basic (dx7vb.dll)
- Microsoft DirectX for Visual Basic (dx8vb.dll)
- Microsoft DirectInput Mapper (dimap.dll and diactfrm.dll)
- DSP Group TrueSpeech codec (tsd32.dll)
- Microsoft WinG (wing.dll, wing32.dll, wingde.dll, wingdib.drv and wngpal.wnd) - (actually missing since Win98SE)
- For
MFPlat.dll
andwmvcore.dll
errors on N and KN versions of Windows, install the Media Feature Pack (XP/Vista, Windows 7, Windows 8, Windows 8.1, Windows 10). - Some games may prompt for other DLLs; refer to the individual game pages for installation instructions.
This app can't run on your PC
- See Installation and download problems for solutions.
Access Denied - Please login with administrator privileges and try again
- Retail games using SafeDisc copy protection do not work due to
SECDRV.SYS
support being disabled on Windows 10[2] and also by the MS15-097 update for Windows Vista and later. Any versions sold digitally are not affected. - Some games have SafeDisc removed in a later patch (refer to the individual game pages for details). Protected games can be played on Windows 8.1 and earlier with the workaround covered on MS15-097 (this method does not work on Windows 10).
StarForce Protection driver blocked due to incompatibility
- Older versions of StarForce are not compatible with newer versions of Windows. Supported versions can be updated with SFUPDATE.[3] See StarForce support for further details.
Tages Protection driver is blocked due to compatibility issues
- Use TagesSetup to update Tages.[4]
A required security module cannot be activated. This program cannot be executed (8016)
- This SecuROM DRM issue occurs on Windows 10 systems with an Intel Skylake CPU. Some games have been patched to fix this issue.[5] This problem can also be solved by updating the BIOS (if available).[6]
DirectPlay games do not work or prompt for DirectPlay feature/DLL
- DirectPlay is disabled by default on Windows 8 and later due to this feature being deprecated.
Enable DirectPlay |
---|
Notes |
256 color error message
Set compatibility mode |
---|
|
macOS/OS X
PowerPC applications are no longer supported
- The PowerPC translator (Rosetta) is not available on OS X 10.7 (Lion) and later.[7] Some developers have released patches to make their games work on modern systems.
Classic app does not start
- Classic apps are not supported on Intel-based systems and/or OS X 10.5 (Leopard) or later. Some developers have released patches to make their games work on modern systems.
- If this error occurs on a PowerPC-based system running OS X 10.4 (Tiger) or earlier, ensure Mac OS 9 is installed.[8]
Game closes when launched (no error message)
Install Nvidia PhysX
- Games using Nvidia PhysX will close without any error message if PhysX is missing or not up to date.
Download missing DLLs[9] |
---|
Notes
|
Install Media Feature Pack (N/KN versions of Windows)
N and KN versions of Windows may have issues starting when not using the Media Feature Pack (XP/Vista, Windows 7, Windows 8, Windows 8.1, Windows 10).
Check error logs
Many games will generate a log file in the installation folder or configuration file location containing details of the error that occurred.
Override localization (Linux)
- Some Linux games expect localized file names in ways that fail on certain languages (e.g. Turkish). This may prevent the game launching or cause other issues.[10] Launching the game from the terminal with the
LC_ALL=C
prefix may work.
Dependencies install at every launch (Steam)
Delete install VDF and redist folder |
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|
Game switches to windowed mode or minimises when launched
This is usually caused by another program stealing focus, e.g. antivirus (some antivirus programs have a "game mode" that can be used to prevent this). Identify the program, then adjust its settings or disable it. Samsung Magician is known to cause this behaviour.[11][12]
Games may also switch to windowed mode if an unavailable resolution has been chosen in the game or specified in a configuration file.
References
- ↑ Ubisoft Forums :: SOLUTION: AC games won't launch when installed on Windows Storage Spaces
- ↑ SECDRV.SYS Not Loading in Windows 10; this will break thousands of - Microsoft Community
- ↑ Windows 10 support - StarForce Support
- ↑ http://www.tagesprotection.com/contact.htm
- ↑ When I open Crysis3 , it will show "This program cannot be executed(8016)". - Answer HQ
- ↑ IMPORTANT new Bios addressing the 8016 error in Windows 10 is because of Securom DRM does Bios flash Circumvent Microsoft Policy?
- ↑ OS X: Application icon has a prohibitory sign, or "PowerPC applications are no longer supported" appears - Apple Support
- ↑ Mac OS X: Classic doesn't start, Mac OS 9 not installed or recognized - Apple Support
- ↑ Verified by User:Garrett on June 12, 2017
- ↑ Localization problems cause launch failures on many Linux games : linux_gaming
- ↑ TR Forums • View topic - Samsung Magician Full Screen Bug
- ↑ No fullscreen while - Forums - Battlelog / Battlefield 4