Difference between revisions of "Troubleshooting guide"
From PCGamingWiki, the wiki about fixing PC games
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Revision as of 10:38, 12 October 2018
- Refer to the individual game pages for many game-specific issues.
- Try verifying the integrity of the game files (GOG Galaxy, Origin, Steam, Uplay).
- Restart your computer (for Windows 8 and later choose Restart or Update and restart).
- Ensure your system meets the stated minimum requirements including whether the game supports mobile graphics if you are playing on a mobile device.
- Ensure the latest operating system updates are installed (required for some games).
- Check the game's official forums for additional support information. Developers often maintain a forum topic detailing known issues and incompatible configurations.
![Hardware problems](https://thumbnails.pcgamingwiki.com/2/26/Editing_Guide_-_System_requirements.svg/120px-Editing_Guide_-_System_requirements.svg.png)
Hardware problems
- Computer overheats/turns off unexpectedly
- GPU artifacts on screen
- Overclocking instability
![Installation and download problems](https://thumbnails.pcgamingwiki.com/7/77/Troubleshooting_-_Installation.svg/120px-Troubleshooting_-_Installation.svg.png)
Installation and download problems
- "This app can't run on your PC"
- "Feature transfer error"
- Installer doesn't detect free space
![Startup and launching problems](https://thumbnails.pcgamingwiki.com/b/b1/Troubleshooting_-_Startup.svg/120px-Troubleshooting_-_Startup.svg.png)
Startup and launching problems
- The game doesn't do anything when launched
- The game starts with an error message
- The game closes or crashes while starting
![Display and visual problems](https://thumbnails.pcgamingwiki.com/d/d0/Editing_Guide_-_Video_settings.svg/120px-Editing_Guide_-_Video_settings.svg.png)
Display and visual problems
- The screen is blank/out of range
- The game doesn't fit the screen properly
- Graphics are corrupted/colors are wrong
![Audio problems](https://thumbnails.pcgamingwiki.com/d/d0/Editing_Guide_-_Audio_settings.svg/120px-Editing_Guide_-_Audio_settings.svg.png)
Audio problems
- Sounds are distorted/missing/delayed
- The wrong output device is used
- Directional sounds play from wrong speaker
![Input problems](https://thumbnails.pcgamingwiki.com/0/01/Editing_Guide_-_Input_settings.svg/120px-Editing_Guide_-_Input_settings.svg.png)
Input problems
- The controller isn't detected
- The game uses the wrong controller
- The character/camera/cursor moves by itself
![Network and multiplayer problems](https://thumbnails.pcgamingwiki.com/6/61/Editing_Guide_-_Network.svg/120px-Editing_Guide_-_Network.svg.png)
Network and multiplayer problems
- Can't connect/can't start session
- Server browser list is empty
- Anticheat version not supported
![VR problems](https://thumbnails.pcgamingwiki.com/6/62/Editing_Guide_-_VR_support.svg/120px-Editing_Guide_-_VR_support.svg.png)
VR problems
- The game doesn't detect the headset
- Nothing is shown in the headset
- The viewpoint drifts/floats while stationary