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Troubleshooting guide

From PCGamingWiki, the wiki about fixing PC games
Revision as of 09:22, 12 October 2018 by Garrett (talk | contribs) (added network and multiplayer problems)
Start here
  • Refer to the individual game pages for many game-specific issues.
  • Try verifying the integrity of the game files (GOG Galaxy, Origin, Steam, Uplay).
  • Restart your computer (for Windows 8 and later choose Restart or Update and restart).
  • Ensure your system meets the stated minimum requirements including whether the game supports mobile graphics if you are playing on a mobile device.
  • Ensure the latest operating system updates are installed (required for some games).
  • Check the game's official forums for additional support information. Developers often maintain a forum topic detailing known issues and incompatible configurations.
Hardware problems
Hardware problems
  • Computer overheats/turns off unexpectedly
  • GPU artifacts on screen
  • Overclocking instability
etc.
Installation and download problems
Installation and download problems
  • "This app can't run on your PC"
  • "Feature transfer error"
  • Installer doesn't detect free space
etc.
Startup and launching problems
Startup and launching problems
  • The game doesn't do anything when launched
  • The game starts with an error message
  • The game closes or crashes while starting
etc.
Display and visual problems
Display and visual problems
  • The screen is blank/out of range
  • The game doesn't fit the screen properly
  • Graphics are corrupted/colors are wrong
etc.
Audio problems
Audio problems
  • Sounds are distorted/missing/delayed
  • The wrong output device is used
  • Directional sounds play from wrong speaker
etc.
Input problems
Input problems
  • The controller isn't detected
  • The game uses the wrong controller
  • The character/camera/cursor moves by itself
etc.
Network and multiplayer problems
Network and multiplayer problems
  • Can't connect/can't start session
  • Server browser list is empty
  • Anticheat version not supported
etc.
VR problems
VR problems
  • The game doesn't detect the headset
  • Nothing is shown in the headset
  • The viewpoint drifts/floats while stationary
etc.