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Difference between revisions of "Store:Origin"

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m (added Origin Access links to top of page as well)
(→‎EA Play: no longer necessary to say the service is from EA - it's evident)
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{{ii}} Two-factor authentication: [https://help.ea.com/article/origin-login-verification-information/ App Authenticator or email].
 
{{ii}} Two-factor authentication: [https://help.ea.com/article/origin-login-verification-information/ App Authenticator or email].
 
{{ii}} Keys for most games developed or published by EA can be redeemed on Origin; see [[List of Origin-redeemable games]].
 
{{ii}} Keys for most games developed or published by EA can be redeemed on Origin; see [[List of Origin-redeemable games]].
 +
{{ii}} Humble Bundle EA games was region locked in Latin America for a limited time; now is no longer locked, however a few games are still locked.
 +
{{ii}} Support for systems predating Windows 7, as well as for macOS (OS X) systems older than 10.9, was retired on January 14, 2020.<ref>[https://help.ea.com/en/help/origin/origin/operating-system-not-supported-by-origin/ Update your operating system to use all of Origin's features - EA Help]</ref>
  
 
'''General information'''
 
'''General information'''
{{mm}} [https://www.origin.com/dnk/da-dk/store Official Store]
+
{{ii}} [[List of games available on Origin]]
 +
{{mm}} [https://www.origin.com/store Official Store]
 
{{mm}} [https://answers.ea.com/t5/Origin/ct-p/origin-en Answer HQ for Origin at EA.com]
 
{{mm}} [https://answers.ea.com/t5/Origin/ct-p/origin-en Answer HQ for Origin at EA.com]
{{mm}} [[List of Origin Access Basic games]]
+
{{mm}} [[List of EA Play games]]
{{mm}} [[List of Origin Access Premier games]]
+
{{mm}} [[List of EA Play Pro games]]
  
 
==Installation==
 
==Installation==
Line 28: Line 31:
 
{{mm}} [https://answers.ea.com/t5/General-Discussion/Origin-Patch-Notes/td-p/6355467 Changelog]
 
{{mm}} [https://answers.ea.com/t5/General-Discussion/Origin-Patch-Notes/td-p/6355467 Changelog]
  
==Origin Access==
+
==EA Play==
'''Origin Access''' is a monthly subscription service from EA that grants access to a catalog of games and content through the Origin store. This subscription services comes in two forms; a ''Basic'' tier and a more expensive ''Premier'' tier. While the Basic tier includes the majority of games and content available through the service, some games and/or content might be exclusive to the Premier tier. A similar service is available on consoles but is called simply ''EA Access''.
+
'''EA Play''' (formerly ''Origin Access'') is a monthly subscription service that grants access to a catalog of games and content through the Origin store. This subscription services comes in two forms; the default EA Play and the more expensive EA Play Pro tier. While the default tier includes the majority of games and content available through the service, some games and/or content might be exclusive to the Pro tier.
  
{{mm}} [[List of Origin Access Basic games]]
+
{{mm}} [[List of EA Play games]]
{{mm}} [[List of Origin Access Premier games]]
+
{{mm}} [[List of EA Play Pro games]]
 +
 
 +
==Client data==
 +
===Configuration file(s) location===
 +
 
 +
{{Standard table|Element|Location|content=
 +
{{Standard table/rowalt|'''Origin DRM activations'''|{{p|programdata}}\Electronic Arts\EA Services\License\*.dlf}}
 +
{{Standard table/rowalt|'''User settings'''|{{p|appdata}}\Origin\local*.xml}}
 +
{{Standard table/rowalt|'''Global settings'''|{{p|programdata}}\Origin\local.xml}}
 +
{{Standard table/rowalt|'''Games client settings'''|{{p|programdata}}\Origin\LocalContent\}}
 +
{{Standard table/rowalt|'''Games launch configuration'''|{{p|game}}\__Installer\installerdata.xml}}
 +
|collapsed=no}}
  
 
==Issues fixed==
 
==Issues fixed==
Line 57: Line 71:
 
{{ii}} If you are getting issues with downloading DLC or Updating games, this will help to allow to restore origin with a full uninstall.
 
{{ii}} If you are getting issues with downloading DLC or Updating games, this will help to allow to restore origin with a full uninstall.
  
{{Fixbox|description=Clear Origin data cache folders|ref={{cn|date=July 2016}}|fix=
+
{{Fixbox|description=Clear Origin data cache folders|ref=<ref>{{Refurl|url=https://help.ea.com/en-us/help/faq/clear-cache-to-fix-problems-with-your-games/|title=EA Help - Clear cache to fix problems with your games|date=2019-05-10}}</ref>|fix=
 
# Make sure Origin is closed, check notification area and exit Origin.
 
# Make sure Origin is closed, check notification area and exit Origin.
# Then delete the following folders (This will not affect downloaded games):
+
# Then delete the following folders (this will not affect downloaded games):
#* <code>{{p|programdata}}\Origin</code>
 
 
#* <code>{{p|localappdata}}\Origin</code>
 
#* <code>{{p|localappdata}}\Origin</code>
 
#* <code>{{p|appdata}}\Origin</code>
 
#* <code>{{p|appdata}}\Origin</code>
 +
# Navigate to <code>{{p|programdata}}\Origin</code> and delete all files and folders inside it '''''except for''''' <code>{{p|programdata}}\Origin\LocalContent</code>.
 
# Start Origin, it may prompt to update and then be able to login and go online.
 
# Start Origin, it may prompt to update and then be able to login and go online.
  
Line 153: Line 167:
 
{{Fixbox|description=Contact EA support desk|ref=<ref>[https://forums.battlefield.com/en-us/discussion/20917/invalid-license-invalid-cipher-0x0006#Comment_166799 Invalid License - Invalid Cipher (0x0006) — Battlefield Forums]</ref>}}
 
{{Fixbox|description=Contact EA support desk|ref=<ref>[https://forums.battlefield.com/en-us/discussion/20917/invalid-license-invalid-cipher-0x0006#Comment_166799 Invalid License - Invalid Cipher (0x0006) — Battlefield Forums]</ref>}}
  
===Repair game installation===
+
===Add games from a network drive===
{{Fixbox|description=Repair Game|ref={{cn|date=July 2016}}|fix=
+
{{Fixbox|description=Disable Origin service and whitelist drive|ref=<ref>[https://answers.ea.com/t5/EA-General-Questions/Windows-10-Origin-and-Network-Drives/td-p/4716425/page/2#M276020 Solved: Windows 10, Origin, and Network Drives - Answer HQ] and improved by [[User:Mirh|Mirh]]</ref>|fix=
# Right-click on a game in the library.
+
# Make sure your game PC has been granted read and write rights to the shared folder
# Choose Repair Game.
+
# Navigate to <tt>This PC</tt> and click on <code>Map network drive</code>
# Wait for verification to complete.
+
# Assign a drive letter to your network share (check ''reconnect at sign-in'' for handiness)
 +
# Search and run <code>inetcpl.cpl</code> from the start menu
 +
# Go in the '''''Security''''' tab and open the ''Sites'' proprieties of '''Local Intranet'''
 +
# Select ''Advanced'' and add your new path to the whitelist (eg. <tt>Z:\</tt> or <tt>\\machine</tt>)
 +
# Search and run <code>services.msc</code> from the start menu
 +
# Find ''Origin Client Service'' and open its '''''Properties''''' (stop it if it is started)
 +
# Set Startup type to '''Disabled''' (at the end you can revert it back to '''Manual''')
 +
# Finally start Origin and go to your Library
 +
# Right click on your game of interest tile, select ''Locate Game'' and provide the right directory.
 +
}}
 +
 
 +
==="Origin cannot locate games in a root directory" error===
 +
{{ii}} Assuming the game files are ''actually'' there
 +
{{Fixbox|description=Fix folder properties|ref=<ref>[https://answers.ea.com/t5/EA-General-Questions/Origin-cant-choose-install-location/td-p/5634006 Solved: Origin cant choose install location - Answer HQ]</ref>|fix=
 +
# Make sure you have all permissions to read and write (including no read-only flag)
 +
# Make sure the folder has not have the name changed from the original one
 
}}
 
}}
  
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# Copy it in Origin's "Downloaded Games location"
 
# Copy it in Origin's "Downloaded Games location"
 
# Install the game from the library
 
# Install the game from the library
 +
}}
 +
 +
===Repair game installation===
 +
{{Fixbox|description=Repair Game|fix=
 +
# Right-click on a game in the library.
 +
# Choose Repair Game.
 +
# Wait for verification to complete.
 +
}}
 +
 +
==System requirements==
 +
{{System requirements
 +
|OSfamily = Windows
 +
|minOS    = 7 SP1
 +
|minCPU  = 1 GHz
 +
|minRAM  = 512 MB
 +
|minHD    =
 +
|minGPU  =
 +
|minVRAM  =
 +
|minDX    =
 +
 +
|recOS    = 10
 +
|recCPU  =
 +
|recRAM  =
 +
|recHD    =
 +
|recGPU  =
 +
}}
 +
 +
{{System requirements
 +
|OSfamily = OS X
 +
|minOS    = 10.9 (Mavericks)
 +
|minCPU  = Intel Core 2 Duo
 +
|minRAM  =
 +
|minHD    =
 +
|minGPU  =
 +
|minVRAM  =
 +
 +
|recOS    =
 +
|recCPU  =
 +
|recRAM  =
 +
|recHD    =
 +
|recGPU  =
 
}}
 
}}
  

Revision as of 04:21, 19 August 2020

Origin
Origin cover
Developers
Electronic Arts
Release dates
Windows June 3, 2011
macOS (OS X) February 8, 2013[1]
Origin at Wikipedia
Stores
Amazon
Battle.net
Bethesda.net
Discord
Epic Games Store
FireFlower Games
GamersGate
Games for Windows - LIVE
Gamesplanet
GOG.com
Green Man Gaming
Humble Store
Itch.io
Kartridge
Mac App Store
Meta Store
Microsoft Store
Origin
Rockstar Games Launcher
Steam
Ubisoft Connect
Viveport
ZOOM Platform

Key points

DRM: Digital distribution platform with accompanying client required for downloading and often playing games as well. Games can also be DRM-Free or contain third party DRM.
Two-factor authentication: App Authenticator or email.
Keys for most games developed or published by EA can be redeemed on Origin; see List of Origin-redeemable games.
Humble Bundle EA games was region locked in Latin America for a limited time; now is no longer locked, however a few games are still locked.
Support for systems predating Windows 7, as well as for macOS (OS X) systems older than 10.9, was retired on January 14, 2020.[2]

General information

List of games available on Origin
Official Store
Answer HQ for Origin at EA.com
List of EA Play games
List of EA Play Pro games

Installation

Download and run the latest installer from the Download page of Origin.
Beta participation for the Origin client can be toggled in the settings.
Changelog

EA Play

EA Play (formerly Origin Access) is a monthly subscription service that grants access to a catalog of games and content through the Origin store. This subscription services comes in two forms; the default EA Play and the more expensive EA Play Pro tier. While the default tier includes the majority of games and content available through the service, some games and/or content might be exclusive to the Pro tier.

List of EA Play games
List of EA Play Pro games

Client data

Configuration file(s) location

Element Location
Origin DRM activations %PROGRAMDATA%\Electronic Arts\EA Services\License\*.dlf
User settings %APPDATA%\Origin\local*.xml
Global settings %PROGRAMDATA%\Origin\local.xml
Games client settings %PROGRAMDATA%\Origin\LocalContent\
Games launch configuration <path-to-game>\__Installer\installerdata.xml

Issues fixed

Origin can't connect/can't log in

If Origin cannot connect to the internet and won't let you log in, try opening the Command Prompt and running this command: netsh winsock reset

Origin Offline/You must be online the first time you log in

This can happen with Windows/Origin update.
Reset / Repair Host file[citation needed]

Reset the Hosts file back to the default: https://support.microsoft.com/kb/972034

Origin can't launch games offline

Start the game from installed folder[citation needed]
Since recent updates, library of installed games isn't available within client while offline.
  1. Start, and sign in to Origin without internet
  2. Either start the game from a desktop shorcut, or alternatively start it directly from root folder, while Origin its open.

Origin - Reset to defaults / Clear data cache

If you are getting issues with downloading DLC or Updating games, this will help to allow to restore origin with a full uninstall.
Clear Origin data cache folders[3]
  1. Make sure Origin is closed, check notification area and exit Origin.
  2. Then delete the following folders (this will not affect downloaded games):
  3. Navigate to %PROGRAMDATA%\Origin and delete all files and folders inside it except for %PROGRAMDATA%\Origin\LocalContent.
  4. Start Origin, it may prompt to update and then be able to login and go online.

Notes

Clearing the data caches will make all of your installed games update if available.

Enable Steam overlay in Origin games

The Steam and Origin overlays conflict; to use the Steam overlay, disable the Origin overlay.
This might not work for all Origin games.
Disable Origin overlay[citation needed]
  1. In Origin click the gear symbol in the top right, settings.
  2. Click the in game tab.
  3. Uncheck the box next to "Enable Origin In Game".
  4. Click Done and exit Origin.
  5. In Steam click "Add a Game" in the bottom left, then "Add a Non-Steam Game".
  6. Go to your Origin.exe file (default is C:\Program Files (x86)\Origin\Origin.exe).
  7. Select "Add Selected Programs".
  8. There will now be an Origin entry in your Steam Library; you can change the name and icon by right clicking it and selecting Properties.
  9. Launch Origin through Steam, then launch the game you want. The Steam overlay will now work in-game.
  10. To stop showing up as "in-game" on Steam, you have to close your browser and exit Origin.

DirectX Setup "An internal system error occurred" error when installing games

Some Origin games may refuse to install due to bundling a corrupted DXSETUP.exe.
Replace corrupted DXSETUP.exe[4]
  1. Download the DirectX End-User Runtimes.
  2. Extract somewhere temporarily.
  3. Cut DXSETUP.exe
  4. Go to C:\Program Files (x86)\Origin Games
  5. Go into the game's folder.
  6. Go into __Installer\directx\redist.
  7. Paste the replacement DXSETUP.exe here, replacing the existing file.
  8. Try installing again.
  9. Failing this, attempting a "repair game" (right click on the game tile) may fix the issue. Origin will possibly hang after a first attempt at re-downloading the files; if this occurs, exit and restart Origin. Origin will attempt a re-install when you go back online.

Origin stops downloading after an ungiven threshold

Start Origin in R&D mode[citation needed]
  1. Exit Origin
  2. Create a new empty document on your desktop
  3. Enter the following in the file:
[connection]
EnvironmentName=production

[Feature]
CdnOverride=akamai
  1. Save the file as EACore.ini
  2. Now start Origin. Upon start you will be asked if you want to import the file you just created on your desktop. Press Yes. This will overwrite your old config-file.

Notes

The EACore.ini file is deleted from your desktop as soon as you import it. If you ever want to leave R&D mode you need to go to the location where Origin is installed and delete the EACore.ini file found there.
It has been reported that having Origin in R&D-mode will increase your download speed.

The game does not appear to be installed

This is caused by missing registry keys.
Edit the registry[5]
  1. Open Registry Editor, navigate to HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\EA Games\ or HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Electronic Arts\
  2. Verify the presence and accuracy of the following keys:
    • DisplayName
    • Install Dir
    • Locale
    • GDFBinary

Cloud save conflict

Loss of synchronization may cause a prompt for which set of saves to use.
Choosing Use Cloud Data may result in a rollback of game progress (choose Use Local Data if you are uncertain since that is more likely to be the correct version). Use the steps below to revert the save if necessary.
Restore saves in Origin client[6]
  1. Open the Origin client.
  2. Right click the game.
  3. Choose View Game Details.
  4. Go to the Cloud Storage tab.
  5. Choose Restore Save. The local saves will be restored.

Notes

If Restore Save is greyed out the old saves are not available.

ActivationUI constantly asks and never accepts account credentials on game launch

It should be possible to notice OriginServiceResponse returning HTTP status code [404] in %PROGRAMDATA%\Origin\Logs\Client_Log.txt
Similarly <game-id>_OnlineActivation_Log.html in %PROGRAMDATA%\Origin\Logs\ probably reports License Request Server response state code=4[7]
Contact EA support desk[8]

Add games from a network drive

Disable Origin service and whitelist drive[9]
  1. Make sure your game PC has been granted read and write rights to the shared folder
  2. Navigate to This PC and click on Map network drive
  3. Assign a drive letter to your network share (check reconnect at sign-in for handiness)
  4. Search and run inetcpl.cpl from the start menu
  5. Go in the Security tab and open the Sites proprieties of Local Intranet
  6. Select Advanced and add your new path to the whitelist (eg. Z:\ or \\machine)
  7. Search and run services.msc from the start menu
  8. Find Origin Client Service and open its Properties (stop it if it is started)
  9. Set Startup type to Disabled (at the end you can revert it back to Manual)
  10. Finally start Origin and go to your Library
  11. Right click on your game of interest tile, select Locate Game and provide the right directory.

"Origin cannot locate games in a root directory" error

Assuming the game files are actually there
Fix folder properties[10]
  1. Make sure you have all permissions to read and write (including no read-only flag)
  2. Make sure the folder has not have the name changed from the original one

Overlays do not work

Disable Origin in game[citation needed]
  1. Select Origin and Application settings.
  2. From Origin In Game, uncheck Enable Origin In Game.

Other information

Move/backup installed games

Save game folder[11]
  1. Navigate to <path-to-game> and save it somewhere
  2. Copy it in Origin's "Downloaded Games location"
  3. Install the game from the library

Repair game installation

Repair Game
  1. Right-click on a game in the library.
  2. Choose Repair Game.
  3. Wait for verification to complete.

System requirements

Windows
Minimum Recommended
Operating system (OS) 7 SP1
Processor (CPU) 1 GHz
System memory (RAM) 512 MB
Hard disk drive (HDD)
OS X
Minimum
Operating system (OS) 10.9 (Mavericks)
Processor (CPU) Intel Core 2 Duo
System memory (RAM)
Hard disk drive (HDD)


References