Anonymous edits have been disabled on the wiki. If you want to contribute please login or create an account.

Warning for game developers: PCGamingWiki staff members will only ever reach out to you using the official press@pcgamingwiki.com mail address.
Be aware of scammers claiming to be representatives or affiliates of PCGamingWiki who promise a PCGW page for a game key.

Difference between revisions of "Store:Origin"

From PCGamingWiki, the wiki about fixing PC games
m (updated template usage)
m (updated template usage)
Line 27: Line 27:
 
{{ii}} This can happen with Windows/Origin update.
 
{{ii}} This can happen with Windows/Origin update.
  
−
{{Fixbox|1=
+
{{Fixbox|description=Reset / Repair Host file|ref={{cn|date=September 2016}}|fix=
−
{{Fixbox/fix|Reset / Repair Host file|ref={{cn|date=September 2016}}}}
 
 
Reset the Hosts file back to the default: https://support.microsoft.com/kb/972034
 
Reset the Hosts file back to the default: https://support.microsoft.com/kb/972034
  
Line 36: Line 35:
 
{{ii}} If you are getting issues with downloading DLC or Updating games, this will help to allow to restore origin with a full uninstall.
 
{{ii}} If you are getting issues with downloading DLC or Updating games, this will help to allow to restore origin with a full uninstall.
  
−
{{Fixbox|1=
+
{{Fixbox|description=Clear Origin data cache folders|ref={{cn|date=July 2016}}|fix=
−
{{Fixbox/fix|Clear Origin data cache folders|ref={{cn|date=July 2016}}}}
 
 
# Make sure Origin is closed, check notification area and exit Origin.
 
# Make sure Origin is closed, check notification area and exit Origin.
 
# Then delete the following folders (This will not affect downloaded games):
 
# Then delete the following folders (This will not affect downloaded games):
Line 53: Line 51:
 
{{ii}} This might not work for all Origin games.
 
{{ii}} This might not work for all Origin games.
  
−
{{Fixbox|1=
+
{{Fixbox|description=Disable Origin overlay|ref={{cn|date=July 2016}}|fix=
−
{{Fixbox/fix|Disable Origin overlay|ref={{cn|date=July 2016}}}}
 
 
# In Origin click the gear symbol in the top right, settings.
 
# In Origin click the gear symbol in the top right, settings.
 
# Click the in game tab.
 
# Click the in game tab.
Line 71: Line 68:
 
{{ii}} Some Origin games may refuse to install due to bundling a corrupted <code>DXSETUP.exe</code>.
 
{{ii}} Some Origin games may refuse to install due to bundling a corrupted <code>DXSETUP.exe</code>.
  
−
{{Fixbox|1=
+
{{Fixbox|description=Replace corrupted DXSETUP.exe|ref=<ref>[https://www.reddit.com/r/gaming/comments/qolyy/how_to_fix_the_installation_problem_with/ How to fix the installation problem with DXSETUP.exe for Origin Games (tested on Battlefield 3 and Mass Effect 3) : gaming]</ref>|fix=
−
{{Fixbox/fix|Replace corrupted DXSETUP.exe|ref=<ref>[https://www.reddit.com/r/gaming/comments/qolyy/how_to_fix_the_installation_problem_with/ How to fix the installation problem with DXSETUP.exe for Origin Games (tested on Battlefield 3 and Mass Effect 3) : gaming]</ref>}}
 
 
# Download the [https://www.microsoft.com/en-us/download/details.aspx?id=8109 DirectX End-User Runtimes].
 
# Download the [https://www.microsoft.com/en-us/download/details.aspx?id=8109 DirectX End-User Runtimes].
 
# Extract somewhere temporarily.
 
# Extract somewhere temporarily.
Line 85: Line 81:
  
 
===Origin stops downloading after an ungiven threshold===
 
===Origin stops downloading after an ungiven threshold===
−
{{Fixbox|1=
+
{{Fixbox|description=Start Origin in R&D mode|ref={{cn|date=July 2016}}|fix=
−
{{Fixbox/fix|Start Origin in R&D mode|ref={{cn|date=July 2016}}}}
 
 
# Exit Origin
 
# Exit Origin
 
# Create a new empty document on your desktop
 
# Create a new empty document on your desktop
Line 106: Line 101:
 
{{ii}} This is caused by missing registry keys.  
 
{{ii}} This is caused by missing registry keys.  
  
−
{{Fixbox|1=
+
{{Fixbox|description=Edit the registry|ref=<ref>[http://forum.ea.com/eaforum/posts/list/7977786.page EA Forums - Origin not detecting games]</ref>|fix=
−
{{Fixbox/fix|Edit the registry|ref=<ref>[http://forum.ea.com/eaforum/posts/list/7977786.page EA Forums - Origin not detecting games]</ref>}}
 
 
# Open Registry Editor, navigate to <tt>{{p|hklm}}\SOFTWARE\{{p|wow64}}\EA Games\</tt> or <tt>{{p|hklm}}\SOFTWARE\{{p|wow64}}\Electronic Arts\</tt>
 
# Open Registry Editor, navigate to <tt>{{p|hklm}}\SOFTWARE\{{p|wow64}}\EA Games\</tt> or <tt>{{p|hklm}}\SOFTWARE\{{p|wow64}}\Electronic Arts\</tt>
 
# Verify the presence and accuracy of the following keys:
 
# Verify the presence and accuracy of the following keys:
Line 120: Line 114:
 
{{ii}} Choosing Use Cloud Data may result in a rollback of game progress (choose Use Local Data if you are uncertain since that is more likely to be the correct version). Use the steps below to revert the save if necessary.
 
{{ii}} Choosing Use Cloud Data may result in a rollback of game progress (choose Use Local Data if you are uncertain since that is more likely to be the correct version). Use the steps below to revert the save if necessary.
  
−
{{Fixbox|1=
+
{{Fixbox|description=Restore saves in Origin client|ref=<ref>[http://answers.ea.com/t5/Origin/Origin-Cloud-Sync-deleted-saved-game-data-in-Dragon-Age/m-p/4026041#M96115 Re: Origin Cloud Sync deleted saved game data in Dragon Age Inquisition. - Answer HQ]</ref>|fix=
−
{{Fixbox/fix|Restore saves in Origin client|ref=<ref>[http://answers.ea.com/t5/Origin/Origin-Cloud-Sync-deleted-saved-game-data-in-Dragon-Age/m-p/4026041#M96115 Re: Origin Cloud Sync deleted saved game data in Dragon Age Inquisition. - Answer HQ]</ref>}}
 
 
# Open the Origin client.
 
# Open the Origin client.
 
# Right click the game.
 
# Right click the game.
Line 136: Line 129:
 
{{ii}} Similarly <code><game-id>_OnlineActivation_Log.html</code> in <code>{{p|programdata}}\Origin\Logs\</code> probably reports <tt>License Request Server response state code=4</tt><ref>[https://www.reddit.com/r/dragonage/comments/2oud65/cant_play_dragon_age_because_ea_is_having_server/ Can't play Dragon Age because EA is having server issues. : dragonage - Reddit]</ref>
 
{{ii}} Similarly <code><game-id>_OnlineActivation_Log.html</code> in <code>{{p|programdata}}\Origin\Logs\</code> probably reports <tt>License Request Server response state code=4</tt><ref>[https://www.reddit.com/r/dragonage/comments/2oud65/cant_play_dragon_age_because_ea_is_having_server/ Can't play Dragon Age because EA is having server issues. : dragonage - Reddit]</ref>
  
−
{{Fixbox|1=
+
{{Fixbox|description=Contact EA support desk|ref=<ref>[https://forums.battlefield.com/en-us/discussion/20917/invalid-license-invalid-cipher-0x0006#Comment_166799 Invalid License - Invalid Cipher (0x0006) — Battlefield Forums]</ref>}}
−
{{Fixbox/fix|Contact EA support desk|ref=<ref>[https://forums.battlefield.com/en-us/discussion/20917/invalid-license-invalid-cipher-0x0006#Comment_166799 Invalid License - Invalid Cipher (0x0006) — Battlefield Forums]</ref>}}
 
−
}}
 
  
 
===Repair game installation===
 
===Repair game installation===
−
{{Fixbox|1=
+
{{Fixbox|description=Repair Game|ref={{cn|date=July 2016}}|fix=
−
{{Fixbox/fix|Repair Game|ref={{cn|date=July 2016}}}}
 
 
# Right-click on a game in the library.
 
# Right-click on a game in the library.
 
# Choose Repair Game.
 
# Choose Repair Game.
Line 149: Line 139:
  
 
===Overlays do not work===
 
===Overlays do not work===
−
{{Fixbox|1=
+
{{Fixbox|description=Disable Origin in game|ref={{cn|date=July 2016}}|fix=
−
{{Fixbox/fix|Disable Origin in game|ref={{cn|date=July 2016}}}}
 
 
# Select {{code|Origin}} and {{code|Application settings}}.
 
# Select {{code|Origin}} and {{code|Application settings}}.
 
# From {{code|Origin In Game}}, uncheck {{code|Enable Origin In Game}}.
 
# From {{code|Origin In Game}}, uncheck {{code|Enable Origin In Game}}.
Line 157: Line 146:
 
==Other information==
 
==Other information==
 
===Move/backup installed games===
 
===Move/backup installed games===
−
{{Fixbox|1=
+
{{Fixbox|description=Save game folder|ref=<ref>[http://www.overclock.net/t/1222388/guide-moving-reinstalling-origin-and-games-without-re-downloading &#91;Guide&#93; Moving/Reinstalling Origin and Games Without Re-Downloading]</ref>|fix=
−
{{Fixbox/fix|Save game folder|ref=<ref>[http://www.overclock.net/t/1222388/guide-moving-reinstalling-origin-and-games-without-re-downloading &#91;Guide&#93; Moving/Reinstalling Origin and Games Without Re-Downloading]</ref>}}
 
 
# Navigate to {{p|game}} and save it somewhere
 
# Navigate to {{p|game}} and save it somewhere
 
# Copy it in Origin's "Downloaded Games location"
 
# Copy it in Origin's "Downloaded Games location"

Revision as of 00:30, 20 November 2017

Origin
Origin cover
Developers
Electronic Arts
Release dates
Windows June 3, 2011
macOS (OS X) February 8, 2013[1]
 
Origin at Wikipedia

Digital Distribution

Key points

DRM: Digital distribution platform with accompanying client required for downloading and often playing games as well. Games can also be DRM-Free or contain third party DRM.
Refund policy: 24 hours from first launch or 7 days from date of purchase, 72 hours or 30 days for technical issues for EA-published and other select titles; see the Great Game Guarantee page for details. Australian consumer protection laws are also adhered to.[2]
Two-factor authentication: App Authenticator or email.
Keys for most games developed or published by EA can be redeemed on Origin; see List of Origin-redeemable games.
Game Time and On the House provide temporary and permanent free access to select EA titles respectively.
Cheaper prices for Latin American people, example is new release games instead of costing 60 dollars, it cost 40 dollars.

Issues fixed

Origin can't connect/can't log in

If Origin cannot connect to the internet and won't let you log in, try opening the Command Prompt and running this command: netsh winsock reset

Origin Offline/You must be online the first time you log in

This can happen with Windows/Origin update.
Reset / Repair Host file[citation needed]

Reset the Hosts file back to the default: https://support.microsoft.com/kb/972034

Origin - Reset to defaults / Clear data cache

If you are getting issues with downloading DLC or Updating games, this will help to allow to restore origin with a full uninstall.
Clear Origin data cache folders[citation needed]
  1. Make sure Origin is closed, check notification area and exit Origin.
  2. Then delete the following folders (This will not affect downloaded games):
  3. Start Origin, it may prompt to update and then be able to login and go online.

Notes

Clearing the data caches will make all of your installed games update if available.

Enable Steam overlay in Origin games

The Steam and Origin overlays conflict; to use the Steam overlay, disable the Origin overlay.
This might not work for all Origin games.
Disable Origin overlay[citation needed]
  1. In Origin click the gear symbol in the top right, settings.
  2. Click the in game tab.
  3. Uncheck the box next to "Enable Origin In Game".
  4. Click Done and exit Origin.
  5. In Steam click "Add a Game" in the bottom left, then "Add a Non-Steam Game".
  6. Go to your Origin.exe file (default is C:\Program Files (x86)\Origin\Origin.exe).
  7. Select "Add Selected Programs".
  8. There will now be an Origin entry in your Steam Library; you can change the name and icon by right clicking it and selecting Properties.
  9. Launch Origin through Steam, then launch the game you want. The Steam overlay will now work in-game.
  10. To stop showing up as "in-game" on Steam, you have to close your browser and exit Origin.

DirectX Setup "An internal system error occurred" error when installing games

Some Origin games may refuse to install due to bundling a corrupted DXSETUP.exe.
Replace corrupted DXSETUP.exe[3]
  1. Download the DirectX End-User Runtimes.
  2. Extract somewhere temporarily.
  3. Cut DXSETUP.exe
  4. Go to C:\Program Files (x86)\Origin Games
  5. Go into the game's folder.
  6. Go into __Installer\directx\redist.
  7. Paste the replacement DXSETUP.exe here, replacing the existing file.
  8. Try installing again.
  9. Failing this, attempting a "repair game" (right click on the game tile) may fix the issue. Origin will possibly hang after a first attempt at re-downloading the files; if this occurs, exit and restart Origin. Origin will attempt a re-install when you go back online.

Origin stops downloading after an ungiven threshold

Start Origin in R&D mode[citation needed]
  1. Exit Origin
  2. Create a new empty document on your desktop
  3. Enter the following in the file:
[connection]
EnvironmentName=production

[Feature]
CdnOverride=akamai
  1. Save the file as EACore.ini
  2. Now start Origin. Upon start you will be asked if you want to import the file you just created on your desktop. Press Yes. This will overwrite your old config-file.

Notes

The EACore.ini file is deleted from your desktop as soon as you import it. If you ever want to leave R&D mode you need to go to the location where Origin is installed and delete the EACore.ini file found there.
It has been reported that having Origin in R&D-mode will increase your download speed.

The game does not appear to be installed

This is caused by missing registry keys.
Edit the registry[4]
  1. Open Registry Editor, navigate to HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\EA Games\ or HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Electronic Arts\
  2. Verify the presence and accuracy of the following keys:
    • DisplayName
    • Install Dir
    • Locale
    • GDFBinary

Cloud save conflict

Loss of synchronization may cause a prompt for which set of saves to use.
Choosing Use Cloud Data may result in a rollback of game progress (choose Use Local Data if you are uncertain since that is more likely to be the correct version). Use the steps below to revert the save if necessary.
Restore saves in Origin client[5]
  1. Open the Origin client.
  2. Right click the game.
  3. Choose View Game Details.
  4. Go to the Cloud Storage tab.
  5. Choose Restore Save. The local saves will be restored.

Notes

If Restore Save is greyed out the old saves are not available.

ActivationUI constantly asks and never accepts account credentials on game launch

It should be possible to notice OriginServiceResponse returning HTTP status code [404] in %PROGRAMDATA%\Origin\Logs\Client_Log.txt
Similarly <game-id>_OnlineActivation_Log.html in %PROGRAMDATA%\Origin\Logs\ probably reports License Request Server response state code=4[6]
Contact EA support desk[7]

Repair game installation

Repair Game[citation needed]
  1. Right-click on a game in the library.
  2. Choose Repair Game.
  3. Wait for verification to complete.

Overlays do not work

Disable Origin in game[citation needed]
  1. Select Origin and Application settings.
  2. From Origin In Game, uncheck Enable Origin In Game.

Other information

Move/backup installed games

Save game folder[8]
  1. Navigate to <path-to-game> and save it somewhere
  2. Copy it in Origin's "Downloaded Games location"
  3. Install the game from the library

Play without Origin client

Outcome can be used as a replacement of the Origin client, launching games directly with a way lower memory footprint. This is not officially supported, and some Origin integration features are not available when using Outcome.
In alternative, some older games should just require .par patching


References