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Difference between revisions of "Store:Origin"

From PCGamingWiki, the wiki about fixing PC games
(Added OriginSteamOverlayLauncher. Moved around some fixes, in some kind of "hitting them sooner or later" order). Moved clear cache to other info (sounds something useful somewhat generally), and split its original issue into with one other I found myself)
 
(30 intermediate revisions by 10 users not shown)
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{{DRM sidebar}}
 
{{DRM sidebar}}
 
{{Stores}}
 
{{Stores}}
 +
'''Warnings'''
 +
{{ii}} '''The Origin service is being gradually deprecated in favor of the [https://www.ea.com/ea-app EA App]. The store can only be accessed from both applications at this time (i.e. not through a browser), but not all games have been transferred to the latter. Information on this can change and become obsolete until the transition is complete.'''
  
'''Key points'''
+
{{Introduction
{{ii}} [[DRM]]: Digital distribution platform with accompanying client required for downloading and often playing games as well. Games can also be DRM-Free or contain third party DRM.
+
|introduction = '''EA App''', formerly '''Origin''', is a digital distribution platform operated by [[Company:Electronic Arts|Electronic Arts]].
{{ii}} Two-factor authentication: [https://help.ea.com/article/origin-login-verification-information/ App Authenticator or email].
+
 
{{ii}} Keys for most games developed or published by EA can be redeemed on Origin; see [[List of Origin-redeemable games]].
+
It serves as the digital distribution platform and DRM mechanism for all currently supported Electronic Arts games. Activation keys (also known as product code) of games published by EA that are sold through third-party storefronts can be used to activate games on EA App.<ref>{{Refurl|url=https://help.ea.com/en/help/faq/redeem-product-and-promotional-codes/|title=How to redeem your product and promo codes|date=September 28, 2023}}</ref> For a time, EA App game activation keys sold on Humble Bundle were region-locked in Latin America for a limited time, but it had been since lifted.
{{ii}} Humble Bundle EA games was region locked in Latin America for a limited time; now is no longer locked, however a few games are still locked.
+
 
{{ii}} Support for systems predating Windows 7, as well as for macOS (OS X) systems older than 10.9, was retired on January 14, 2020.<ref>[https://help.ea.com/en/help/origin/origin/operating-system-not-supported-by-origin/ Update your operating system to use all of Origin's features - EA Help]</ref>
+
To protect its users, EA App supports two-factor authentication via email and third-party authenticator app.<ref>{{Refurl|url=https://help.ea.com/en/help/account/ea-login-verification-information/|title=How to turn on EA Login Verification - EA Help|date=September 28, 2023}}</ref>
 +
 
 +
|release history = Origin was launched on June 3, 2011. Origin was later superseded by EA App on October 7, 2022 for Windows, with Windows games published on Origin migrated to the EA App. Plan to supersedes the Origin for Mac with EA App had also been announced.<ref>{{Refurl|url=https://www.ea.com/news/announcing-the-ea-app-for-mac|title=The all new EA app for Mac - Press Release on Electronic Arts|date = September 28, 2023}}</ref>
 +
}}
  
 
'''General information'''
 
'''General information'''
 
{{ii}} [[List of games available on Origin]]
 
{{ii}} [[List of games available on Origin]]
 
{{mm}} [https://www.origin.com/store Official Store]
 
{{mm}} [https://www.origin.com/store Official Store]
{{mm}} [https://answers.ea.com/t5/Origin/ct-p/origin-en Answer HQ for Origin at EA.com]
+
{{mm}} [https://answers.ea.com/t5/EA-app/ct-p/ea-app-en Answer HQ for EA App for Windows at EA.com]
 +
{{mm}} [https://answers.ea.com/t5/Origin-Mac/ct-p/origin-en Answer HQ for Origin for Mac at EA.com]
 
{{mm}} [[List of EA Play games]]
 
{{mm}} [[List of EA Play games]]
{{mm}} [[List of EA Play Pro games]]
 
  
 
==Installation==
 
==Installation==
{{ii}} Download and run the latest installer from [https://www.origin.com/usa/en-us/store/download the Download page of Origin].
+
{{--}} The latest official version (10.5.122, released in March 2023) will always only show a popup for forced update to EA app<ref>{{Refurl|url=https://answers.ea.com/t5/Bug-Reports-Technical-Issues/How-do-I-bypass-the-EA-App-and-access-Origin-to-play-games/td-p/12121303/page/30|title=How do I bypass the EA App and access Origin to play games. - Answer HQ|date=May 2023}}</ref>
{{ii}} Beta participation for the Origin client can be toggled in the settings.
+
{{Fixbox|description=Install an older version and prevent auto-updating|ref=<ref>{{Refurl|url=https://twitter.com/p0358/status/1635796691902160896|title=p0358 on Twitter|date=May 2023}}</ref>|fix=
{{mm}} [https://answers.ea.com/t5/General-Discussion/Origin-Patch-Notes/td-p/6355467 Changelog]
+
# Navigate to {{file|{{P|programdata}}\Origin\|folder}} (create the folder if not existing)
 +
# Open {{file|local.xml}} with a text editor (create the file if not existing), and make sure ''at least'' the following lines are present:
 +
<pre>
 +
<?xml version="1.0"?>
 +
<Settings>
 +
  <Setting key="AutoPatchGlobal" value="false" type="1"/>
 +
  <Setting key="AutoUpdate" value="false" type="1"/>
 +
  <Setting key="MigrationDisabled" value="true" type="1"/>
 +
  <Setting key="UpdateURL" value="" type="10"/>
 +
</Settings>
 +
</pre>
 +
<ol><li value="3">Download and install [https://taskinoz.com/downloads/OriginSetup-10.5.119.52718.exe version 10.5.119] (make sure to uncheck automatic updates from the installer options).</li></ol>
 +
}}
  
 
==EA Play==
 
==EA Play==
'''EA Play''' (formerly ''Origin Access'') is a monthly subscription service that grants access to a catalog of games and content through the Origin store. This subscription services comes in two forms; the default EA Play and the more expensive EA Play Pro tier. While the default tier includes the majority of games and content available through the service, some games and/or content might be exclusive to the Pro tier.
+
'''EA Play''' (formerly ''Origin Access'' on PC and ''EA Access'' on Xbox One and PS4) is a monthly subscription service that grants access to a catalog of games and content through the Origin store. This subscription services comes in two forms; the default EA Play and the more expensive EA Play Pro tier. While the default tier includes the majority of games and content available through the service, some games and/or content might be exclusive to the Pro tier.
  
 
{{mm}} [[List of EA Play games]]
 
{{mm}} [[List of EA Play games]]
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}}
 
}}
  
===Origin cannot install or download games===
+
===Origin client crashes moments after starting===
 +
{{ii}} This can be seen in event viewer (event ID 1000) with exception code 0xc0000409
 +
{{Fixbox|description=[[Windows Compatibility Mode#Disable display scaling on high DPI settings|Override high DPI scaling behavior]] for {{file|Origin.exe}} with scaling performed by system|ref=<ref>{{Refurl|url=https://answers.ea.com/t5/EA-General-Questions/Origin-Update-Today-Causing-Event-ID-1000-and-Freezes-PC/td-p/6238508/page/6#M268163|title=Solved: Origin Update Today Causing Event ID 1000 and Freezes PC - Answer HQ|date=May 2023}}</ref>}}
 +
{{Fixbox|description=Make sure environment variable QT_SCALE_FACTOR is not set|ref=<ref>{{Refcheck|user=Mirh|date=2021-08-04}}</ref>}}
 +
 
 +
===Origin UI is completely blank or anyhow glitched===
 
{{Fixbox|description=See [[#Origin - Reset to defaults / Clear data cache|Origin - Reset to defaults / Clear data cache]]
 
{{Fixbox|description=See [[#Origin - Reset to defaults / Clear data cache|Origin - Reset to defaults / Clear data cache]]
 
}}
 
}}
  
===Origin UI is completely blank or anyhow glitched===
+
===Origin cannot install or download games===
 
{{Fixbox|description=See [[#Origin - Reset to defaults / Clear data cache|Origin - Reset to defaults / Clear data cache]]
 
{{Fixbox|description=See [[#Origin - Reset to defaults / Clear data cache|Origin - Reset to defaults / Clear data cache]]
 
}}
 
}}
  
 
===Games activation or login fail despite owning them===
 
===Games activation or login fail despite owning them===
{{ii}} This can happen to (current or past) child accounts, when sometimes the parental account e-mail resets back to the primary one, causing their account status to get disabled
+
<!--I get this sounds like broken Hinglish (to be fair, I suspect the "sometimes" below is just weasel word for "actually every time a parent account has changed its e-mail address"), but this is what I could sum up of what the EA support told me-->
{{ii}} ActivationUI returns ''Cannot grant license. Account status is invalid.'' error, and <code>{{p|programdata}}\Origin\Logs\<game-id>_OnlineActivation_Log.html</code> likely reports <tt>License Request Server HTTP response code=409</tt>
+
{{ii}} This can happen to (current or past) child accounts, when sometimes the linked e-mail of the parental account resets back to the primary one, causing their account status to get disabled
 +
{{ii}} ActivationUI returns ''Cannot grant license. Account status is invalid.'' error, and {{file|{{p|programdata}}\Origin\Logs\<game-id>_OnlineActivation_Log.html}} likely reports <tt>License Request Server HTTP response code=409</tt>
 
{{Fixbox|description=Contact [https://help.ea.com/en/contact-us/?product=origin&platform=pc&category=technical-support&issue=game-wont-launch EA support] desk|ref=<ref>{{Refcheck|user=Mirh|date=2020-01-16}}</ref>}}
 
{{Fixbox|description=Contact [https://help.ea.com/en/contact-us/?product=origin&platform=pc&category=technical-support&issue=game-wont-launch EA support] desk|ref=<ref>{{Refcheck|user=Mirh|date=2020-01-16}}</ref>}}
  
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# Click Done and exit Origin.
 
# Click Done and exit Origin.
 
# In Steam click "Add a Game" in the bottom left, then "Add a Non-Steam Game".
 
# In Steam click "Add a Game" in the bottom left, then "Add a Non-Steam Game".
# Go to your Origin.exe file (default is <code>C:\Program Files (x86)\Origin\Origin.exe</code>).
+
# Go to your Origin.exe file (default is {{file|C:\Program Files (x86)\Origin\Origin.exe}}).
 
# Select "Add Selected Programs".
 
# Select "Add Selected Programs".
 
# There will now be an Origin entry in your Steam Library; you can change the name and icon by right clicking it and selecting Properties.
 
# There will now be an Origin entry in your Steam Library; you can change the name and icon by right clicking it and selecting Properties.
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===DirectX Setup "An internal system error occurred" error when installing games===
 
===DirectX Setup "An internal system error occurred" error when installing games===
{{ii}} Some Origin games may refuse to install due to bundling a corrupted <code>DXSETUP.exe</code>.
+
{{ii}} Some Origin games may refuse to install due to bundling a corrupted {{file|DXSETUP.exe}}.
  
{{Fixbox|description=Replace corrupted DXSETUP.exe|ref=<ref>[https://www.reddit.com/r/gaming/comments/qolyy/how_to_fix_the_installation_problem_with/ How to fix the installation problem with DXSETUP.exe for Origin Games (tested on Battlefield 3 and Mass Effect 3) : gaming]</ref>|fix=
+
{{Fixbox|description=Replace corrupted {{file|DXSETUP.exe}}|ref=<ref>{{Refurl|url=https://www.reddit.com/r/gaming/comments/qolyy/how_to_fix_the_installation_problem_with/|title=How to fix the installation problem with DXSETUP.exe for Origin Games (tested on Battlefield 3 and Mass Effect 3) : gaming|date=May 2023}}</ref>|fix=
 
# Download the [https://www.microsoft.com/en-us/download/details.aspx?id=8109 DirectX End-User Runtimes].
 
# Download the [https://www.microsoft.com/en-us/download/details.aspx?id=8109 DirectX End-User Runtimes].
 
# Extract somewhere temporarily.
 
# Extract somewhere temporarily.
# Cut <code>DXSETUP.exe</code>
+
# Cut {{file|DXSETUP.exe}}.
# Go to <code>C:\Program Files (x86)\Origin Games</code>
+
# Go to {{folder|C:\Program Files (x86)\Origin Games}}.
 
# Go into the game's folder.
 
# Go into the game's folder.
# Go into <code>__Installer\directx\redist</code>.
+
# Go into {{folder|__Installer\directx\redist}}.
# Paste the replacement <code>DXSETUP.exe</code> here, replacing the existing file.
+
# Paste the replacement {{file|DXSETUP.exe}} here, replacing the existing file.
 
# Try installing again.
 
# Try installing again.
 
# Failing this, attempting a "repair game" (right click on the game tile) may fix the issue. Origin will possibly hang after a first attempt at re-downloading the files; if this occurs, exit and restart Origin. Origin will attempt a re-install when you go back online.
 
# Failing this, attempting a "repair game" (right click on the game tile) may fix the issue. Origin will possibly hang after a first attempt at re-downloading the files; if this occurs, exit and restart Origin. Origin will attempt a re-install when you go back online.
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[Feature]
 
[Feature]
 
CdnOverride=akamai</pre>
 
CdnOverride=akamai</pre>
# Save the file as ''EACore.ini''
+
# Save the file as {{file|EACore.ini}}.
 
# Now start Origin. Upon start you will be asked if you want to import the file you just created on your desktop. Press ''Yes''. This will overwrite your old config-file.
 
# Now start Origin. Upon start you will be asked if you want to import the file you just created on your desktop. Press ''Yes''. This will overwrite your old config-file.
  
 
'''Notes'''
 
'''Notes'''
{{ii}} The EACore.ini file is deleted from your desktop as soon as you import it. If you ever want to leave R&D mode you need to go to the location where Origin is installed and delete the EACore.ini file found there.
+
{{ii}} The {{file|EACore.ini}} file is deleted from your desktop as soon as you import it. If you ever want to leave R&D mode you need to go to the location where Origin is installed and delete the {{file|EACore.ini}} file found there.
{{ii}} It has been reported that having Origin in R&D-mode will increase your download speed.
+
{{ii}} It has been reported that having Origin in R&D-mode will increase your download speed.{{cn|date=2023-01-12}}
 
}}
 
}}
 +
 +
To quickly skip all the steps above, copy paste the "enter the following in the file" section into {{file|EACore.ini}} located in your main Origin folder - you can quickly open it, right clicking a desktop shortcut of Origin and > Open file location
  
 
===Add games from a network drive===
 
===Add games from a network drive===
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# Navigate to <tt>This PC</tt> and click on <code>Map network drive</code>
 
# Navigate to <tt>This PC</tt> and click on <code>Map network drive</code>
 
# Assign a drive letter to your network share (check ''reconnect at sign-in'' for handiness)
 
# Assign a drive letter to your network share (check ''reconnect at sign-in'' for handiness)
# Search and run <code>inetcpl.cpl</code> from the start menu
+
# Search and run {{file|inetcpl.cpl}} from the start menu
 
# Go in the '''''Security''''' tab and open the ''Sites'' proprieties of '''Local Intranet'''
 
# Go in the '''''Security''''' tab and open the ''Sites'' proprieties of '''Local Intranet'''
 
# Select ''Advanced'' and add your new path to the whitelist (eg. <tt>Z:\</tt> or <tt>\\machine</tt>)
 
# Select ''Advanced'' and add your new path to the whitelist (eg. <tt>Z:\</tt> or <tt>\\machine</tt>)
# Search and run <code>services.msc</code> from the start menu
+
# Search and run {{file|services.msc}} from the start menu
 
# Find ''Origin Client Service'' and open its '''''Properties''''' (stop it if it is started)
 
# Find ''Origin Client Service'' and open its '''''Properties''''' (stop it if it is started)
 
# Set Startup type to '''Disabled''' (at the end you can revert it back to '''Manual''')
 
# Set Startup type to '''Disabled''' (at the end you can revert it back to '''Manual''')
Line 153: Line 178:
  
 
{{Fixbox|description=Edit the registry|ref=<ref>[https://web.archive.org/web/20160301020435/forum.ea.com/eaforum/posts/list/7977786.page Origin not detecting games - EA Forums] (retrieved)</ref>|fix=
 
{{Fixbox|description=Edit the registry|ref=<ref>[https://web.archive.org/web/20160301020435/forum.ea.com/eaforum/posts/list/7977786.page Origin not detecting games - EA Forums] (retrieved)</ref>|fix=
# Open Registry Editor, navigate to <tt>{{p|hklm}}\SOFTWARE\{{p|wow64}}\EA Games\</tt> or <tt>{{p|hklm}}\SOFTWARE\{{p|wow64}}\Electronic Arts\</tt>
+
# Open Registry Editor and navigate to {{registry|{{p|hklm}}\SOFTWARE\{{p|wow64}}\EA Games\}} or {{registry|{{p|hklm}}\SOFTWARE\{{p|wow64}}\Electronic Arts\}}.
 
# Verify the presence and accuracy of the following keys:
 
# Verify the presence and accuracy of the following keys:
 
#* <tt>DisplayName</tt>
 
#* <tt>DisplayName</tt>
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{{ii}} Choosing Use Cloud Data may result in a rollback of game progress (choose Use Local Data if you are uncertain since that is more likely to be the correct version). Use the steps below to revert the save if necessary.
 
{{ii}} Choosing Use Cloud Data may result in a rollback of game progress (choose Use Local Data if you are uncertain since that is more likely to be the correct version). Use the steps below to revert the save if necessary.
  
{{Fixbox|description=Restore saves in Origin client|ref=<ref>[http://answers.ea.com/t5/Origin/Origin-Cloud-Sync-deleted-saved-game-data-in-Dragon-Age/m-p/4026041#M96115 Re: Origin Cloud Sync deleted saved game data in Dragon Age Inquisition. - Answer HQ]</ref>|fix=
+
{{Fixbox|description=Restore saves in Origin client|ref=<ref>{{Refurl|url=http://answers.ea.com/t5/Origin/Origin-Cloud-Sync-deleted-saved-game-data-in-Dragon-Age/m-p/4026041#M96115|title=Re: Origin Cloud Sync deleted saved game data in Dragon Age Inquisition. - Answer HQ|date=May 2023}}</ref>|fix=
 
# Open the Origin client.
 
# Open the Origin client.
 
# Right click the game.
 
# Right click the game.
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==="Origin cannot locate games in a root directory" error===
 
==="Origin cannot locate games in a root directory" error===
 
{{ii}} Assuming the game files are ''actually'' there
 
{{ii}} Assuming the game files are ''actually'' there
{{Fixbox|description=Fix folder properties|ref=<ref>[https://answers.ea.com/t5/EA-General-Questions/Origin-cant-choose-install-location/td-p/5634006 Solved: Origin cant choose install location - Answer HQ]</ref>|fix=
+
{{Fixbox|description=Fix folder properties|ref=<ref>{{Refurl|url=https://answers.ea.com/t5/EA-General-Questions/Origin-cant-choose-install-location/td-p/5634006|title=Solved: Origin can't choose install location - Answer HQ|date=May 2023}}</ref>|fix=
 
# Make sure you have all permissions to read and write (including no read-only flag)
 
# Make sure you have all permissions to read and write (including no read-only flag)
 
# Make sure the folder has not have the name changed from the original one
 
# Make sure the folder has not have the name changed from the original one
 
}}
 
}}
  
===Overlays do not work===
+
===Overlays do not work or performance problems===
{{Fixbox|description=Disable Origin in game|ref={{cn|date=July 2016}}|fix=
+
{{ii}} {{key|Alt|Tab}} causing freezes has also been reported<ref>[https://blog.bo98.uk/discords-incompatibility-with-origins-igo-32-64-dll/ Discord overlay's incompatibility with Origin's igo[32/64].dll | Bo's Ramblings]</ref>
 +
{{Fixbox|description=Disable Origin in game|fix=
 
# Select {{code|Origin}} and {{code|Application settings}}.
 
# Select {{code|Origin}} and {{code|Application settings}}.
 
# From {{code|Origin In Game}}, uncheck {{code|Enable Origin In Game}}.
 
# From {{code|Origin In Game}}, uncheck {{code|Enable Origin In Game}}.
 +
}}
 +
{{Fixbox|description=Thwart the Origin overlay|ref=<ref>{{Refurl|url=https://steamcommunity.com/app/1238020/discussions/0/2566437997127274749/|title=Fix for FPS issues :: Steam Community Discussions|date=May 2023}}</ref>|fix=
 +
# Download [https://github.com/ME3Tweaks/d3d9-blank-proxy/releases D3D9 Blank Proxy].
 +
# Extract {{file|d3d9.dll}} into whatever folder in {{path|game}} with the game executable.
 
}}
 
}}
  
 
==Other information==
 
==Other information==
 
===Move/backup installed games===
 
===Move/backup installed games===
{{Fixbox|description=Save game folder|ref=<ref>[http://www.overclock.net/t/1222388/guide-moving-reinstalling-origin-and-games-without-re-downloading &#91;Guide&#93; Moving/Reinstalling Origin and Games Without Re-Downloading]</ref>|fix=
+
{{Fixbox|description=Save game folder|ref=<ref>{{Refurl|url=https://www.overclock.net/t/1222388/guide-moving-reinstalling-origin-and-games-without-re-downloading|title=&#91;Guide&#93; Moving/Reinstalling Origin and Games Without Re-Downloading|date=9 June 2023}}</ref>|fix=
# Navigate to {{p|game}} and save it somewhere
+
# Navigate to {{folder|{{p|game}}}} and save it somewhere
 
# Copy it in Origin's "Downloaded Games location"
 
# Copy it in Origin's "Downloaded Games location"
 
# Install the game from the library
 
# Install the game from the library
Line 208: Line 238:
 
# Make sure Origin is closed, check notification area and exit Origin.
 
# Make sure Origin is closed, check notification area and exit Origin.
 
# Then delete the following folders (this will not affect downloaded games):
 
# Then delete the following folders (this will not affect downloaded games):
#* <code>{{p|localappdata}}\Origin</code>
+
#* {{folder|{{p|localappdata}}\Origin}}
#* <code>{{p|appdata}}\Origin</code>
+
#* {{folder|{{p|appdata}}\Origin}}
# Navigate to <code>{{p|programdata}}\Origin</code> and delete all files and folders inside it '''''except for''''' <code>{{p|programdata}}\Origin\LocalContent</code>.
+
# Navigate to {{folder|{{p|programdata}}\Origin}} and delete all files and folders inside it '''''except for''''' {{folder|{{p|programdata}}\Origin\LocalContent}}.
 
# Start Origin, it may prompt to update and then be able to login and go online.
 
# Start Origin, it may prompt to update and then be able to login and go online.
  
Line 237: Line 267:
 
{{System requirements
 
{{System requirements
 
|OSfamily = OS X
 
|OSfamily = OS X
|minOS    = 10.9 (Mavericks)
+
|minOS    = 10.9
 
|minCPU  = Intel Core 2 Duo
 
|minCPU  = Intel Core 2 Duo
 
|minRAM  =  
 
|minRAM  =  
Line 250: Line 280:
 
|recGPU  =  
 
|recGPU  =  
 
}}
 
}}
 +
{{ii}} Support for systems predating Windows 7 and macOS 10.9 was retired on January 14, 2020.<ref>{{Refurl|url=https://help.ea.com/en/help/origin/origin/operating-system-not-supported-by-origin/|title=Update your operating system to use all of Origin's features - EA Help|date=May 2023}}</ref> An older version is still available for download [https://www.dm.origin.com/download/legacy here].
  
 
{{References}}
 
{{References}}

Latest revision as of 12:20, 28 September 2023

Origin
Origin cover
Developers
Electronic Arts
Release dates
Windows June 3, 2011
macOS (OS X) February 8, 2013[1]
Origin at Wikipedia
Stores
Amazon
Battle.net
Bethesda.net
Discord
Epic Games Store
FireFlower Games
GamersGate
Games for Windows - LIVE
Gamesplanet
GOG.com
Green Man Gaming
Humble Store
Itch.io
Kartridge
Mac App Store
Meta Store
Microsoft Store
Origin
Rockstar Games Launcher
Steam
Ubisoft Connect
Viveport
ZOOM Platform

Warnings

The Origin service is being gradually deprecated in favor of the EA App. The store can only be accessed from both applications at this time (i.e. not through a browser), but not all games have been transferred to the latter. Information on this can change and become obsolete until the transition is complete.

EA App, formerly Origin, is a digital distribution platform operated by Electronic Arts.

It serves as the digital distribution platform and DRM mechanism for all currently supported Electronic Arts games. Activation keys (also known as product code) of games published by EA that are sold through third-party storefronts can be used to activate games on EA App.[2] For a time, EA App game activation keys sold on Humble Bundle were region-locked in Latin America for a limited time, but it had been since lifted.

To protect its users, EA App supports two-factor authentication via email and third-party authenticator app.[3]

Origin was launched on June 3, 2011. Origin was later superseded by EA App on October 7, 2022 for Windows, with Windows games published on Origin migrated to the EA App. Plan to supersedes the Origin for Mac with EA App had also been announced.[4]

General information

List of games available on Origin
Official Store
Answer HQ for EA App for Windows at EA.com
Answer HQ for Origin for Mac at EA.com
List of EA Play games

Installation

The latest official version (10.5.122, released in March 2023) will always only show a popup for forced update to EA app[5]
Install an older version and prevent auto-updating[6]
  1. Navigate to %PROGRAMDATA%\Origin\ (create the folder if not existing)
  2. Open local.xml with a text editor (create the file if not existing), and make sure at least the following lines are present:
<?xml version="1.0"?>
<Settings>
  <Setting key="AutoPatchGlobal" value="false" type="1"/>
  <Setting key="AutoUpdate" value="false" type="1"/>
  <Setting key="MigrationDisabled" value="true" type="1"/>
  <Setting key="UpdateURL" value="" type="10"/>
</Settings>
  1. Download and install version 10.5.119 (make sure to uncheck automatic updates from the installer options).

EA Play

EA Play (formerly Origin Access on PC and EA Access on Xbox One and PS4) is a monthly subscription service that grants access to a catalog of games and content through the Origin store. This subscription services comes in two forms; the default EA Play and the more expensive EA Play Pro tier. While the default tier includes the majority of games and content available through the service, some games and/or content might be exclusive to the Pro tier.

List of EA Play games
List of EA Play Pro games

Client data

Configuration file(s) location

Element Location
Origin DRM activations %PROGRAMDATA%\Electronic Arts\EA Services\License\*.dlf
User settings %APPDATA%\Origin\local*.xml
Global settings %PROGRAMDATA%\Origin\local.xml
Games client settings %PROGRAMDATA%\Origin\LocalContent\
Games launch configuration <path-to-game>\__Installer\installerdata.xml

Issues fixed

Origin can't connect/can't log in

If Origin cannot connect to the internet and won't let you log in, try opening the Command Prompt and running this command: netsh winsock reset

Origin Offline/You must be online the first time you log in

This can happen with Windows/Origin update.
Reset / Repair Host file[citation needed]

Reset the Hosts file back to the default: https://support.microsoft.com/kb/972034

Origin can't launch games offline

Start the game from installed folder[citation needed]
Since recent updates, library of installed games isn't available within client while offline.
  1. Start, and sign in to Origin without internet
  2. Either start the game from a desktop shorcut, or alternatively start it directly from root folder, while Origin its open.

Origin client crashes moments after starting

This can be seen in event viewer (event ID 1000) with exception code 0xc0000409
Override high DPI scaling behavior for Origin.exe with scaling performed by system[7]
Make sure environment variable QT_SCALE_FACTOR is not set[8]

Origin UI is completely blank or anyhow glitched

See Origin - Reset to defaults / Clear data cache

Origin cannot install or download games

See Origin - Reset to defaults / Clear data cache

Games activation or login fail despite owning them

This can happen to (current or past) child accounts, when sometimes the linked e-mail of the parental account resets back to the primary one, causing their account status to get disabled
ActivationUI returns Cannot grant license. Account status is invalid. error, and %PROGRAMDATA%\Origin\Logs\<game-id>_OnlineActivation_Log.html likely reports License Request Server HTTP response code=409
Contact EA support desk[9]

Enable Steam overlay in Origin games

The Steam and Origin overlays conflict; to use the Steam overlay, disable the Origin overlay.
This might not work for all Origin games.
Disable Origin overlay[citation needed]
  1. In Origin click the gear symbol in the top right, settings.
  2. Click the in game tab.
  3. Uncheck the box next to "Enable Origin In Game".
  4. Click Done and exit Origin.
  5. In Steam click "Add a Game" in the bottom left, then "Add a Non-Steam Game".
  6. Go to your Origin.exe file (default is C:\Program Files (x86)\Origin\Origin.exe).
  7. Select "Add Selected Programs".
  8. There will now be an Origin entry in your Steam Library; you can change the name and icon by right clicking it and selecting Properties.
  9. Launch Origin through Steam, then launch the game you want. The Steam overlay will now work in-game.
  10. To stop showing up as "in-game" on Steam, you have to close your browser and exit Origin.
Use Origin Steam Overlay Launcher

DirectX Setup "An internal system error occurred" error when installing games

Some Origin games may refuse to install due to bundling a corrupted DXSETUP.exe.
Replace corrupted DXSETUP.exe[10]
  1. Download the DirectX End-User Runtimes.
  2. Extract somewhere temporarily.
  3. Cut DXSETUP.exe.
  4. Go to C:\Program Files (x86)\Origin Games.
  5. Go into the game's folder.
  6. Go into __Installer\directx\redist.
  7. Paste the replacement DXSETUP.exe here, replacing the existing file.
  8. Try installing again.
  9. Failing this, attempting a "repair game" (right click on the game tile) may fix the issue. Origin will possibly hang after a first attempt at re-downloading the files; if this occurs, exit and restart Origin. Origin will attempt a re-install when you go back online.

Origin stops downloading after an ungiven threshold

Start Origin in R&D mode[citation needed]
  1. Exit Origin
  2. Create a new empty document on your desktop
  3. Enter the following in the file:
[connection]
EnvironmentName=production

[Feature]
CdnOverride=akamai
  1. Save the file as EACore.ini.
  2. Now start Origin. Upon start you will be asked if you want to import the file you just created on your desktop. Press Yes. This will overwrite your old config-file.

Notes

The EACore.ini file is deleted from your desktop as soon as you import it. If you ever want to leave R&D mode you need to go to the location where Origin is installed and delete the EACore.ini file found there.
It has been reported that having Origin in R&D-mode will increase your download speed.[citation needed]

To quickly skip all the steps above, copy paste the "enter the following in the file" section into EACore.ini located in your main Origin folder - you can quickly open it, right clicking a desktop shortcut of Origin and > Open file location

Add games from a network drive

Disable Origin service and whitelist drive[11]
  1. Make sure your game PC has been granted read and write rights to the shared folder
  2. Navigate to This PC and click on Map network drive
  3. Assign a drive letter to your network share (check reconnect at sign-in for handiness)
  4. Search and run inetcpl.cpl from the start menu
  5. Go in the Security tab and open the Sites proprieties of Local Intranet
  6. Select Advanced and add your new path to the whitelist (eg. Z:\ or \\machine)
  7. Search and run services.msc from the start menu
  8. Find Origin Client Service and open its Properties (stop it if it is started)
  9. Set Startup type to Disabled (at the end you can revert it back to Manual)
  10. Finally start Origin and go to your Library
  11. Right click on your game of interest tile, select Locate Game and provide the right directory.

The game does not appear to be installed

This is caused by missing registry keys.
Edit the registry[12]
  1. Open Registry Editor and navigate to HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\EA Games\ or HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Electronic Arts\.
  2. Verify the presence and accuracy of the following keys:
    • DisplayName
    • Install Dir
    • Locale
    • GDFBinary

Cloud save conflict

Loss of synchronization may cause a prompt for which set of saves to use.
Choosing Use Cloud Data may result in a rollback of game progress (choose Use Local Data if you are uncertain since that is more likely to be the correct version). Use the steps below to revert the save if necessary.
Restore saves in Origin client[13]
  1. Open the Origin client.
  2. Right click the game.
  3. Choose View Game Details.
  4. Go to the Cloud Storage tab.
  5. Choose Restore Save. The local saves will be restored.

Notes

If Restore Save is greyed out the old saves are not available.

"Origin cannot locate games in a root directory" error

Assuming the game files are actually there
Fix folder properties[14]
  1. Make sure you have all permissions to read and write (including no read-only flag)
  2. Make sure the folder has not have the name changed from the original one

Overlays do not work or performance problems

Alt+Tab causing freezes has also been reported[15]
Disable Origin in game
  1. Select Origin and Application settings.
  2. From Origin In Game, uncheck Enable Origin In Game.
Thwart the Origin overlay[16]
  1. Download D3D9 Blank Proxy.
  2. Extract d3d9.dll into whatever folder in <path-to-game> with the game executable.

Other information

Move/backup installed games

Save game folder[17]
  1. Navigate to <path-to-game> and save it somewhere
  2. Copy it in Origin's "Downloaded Games location"
  3. Install the game from the library

Repair game installation

Repair Game
  1. Right-click on a game in the library.
  2. Choose Repair Game.
  3. Wait for verification to complete.

Origin - Reset to defaults / Clear data cache

Clear Origin data cache folders[18]
  1. Make sure Origin is closed, check notification area and exit Origin.
  2. Then delete the following folders (this will not affect downloaded games):
  3. Navigate to %PROGRAMDATA%\Origin and delete all files and folders inside it except for %PROGRAMDATA%\Origin\LocalContent.
  4. Start Origin, it may prompt to update and then be able to login and go online.

Notes

Clearing the data caches will make all of your installed games update if available.

System requirements

Windows
Minimum Recommended
Operating system (OS) 7 SP1
Processor (CPU) 1 GHz
System memory (RAM) 512 MB
Hard disk drive (HDD)
OS X
Minimum
Operating system (OS) 10.9
Processor (CPU) Intel Core 2 Duo
System memory (RAM)
Hard disk drive (HDD)
Support for systems predating Windows 7 and macOS 10.9 was retired on January 14, 2020.[19] An older version is still available for download here.


References

  1. Origin For Mac Is Here! - Origin News (Archived) - last accessed on 2017-07-31
  2. How to redeem your product and promo codes - last accessed on September 28, 2023
  3. How to turn on EA Login Verification - EA Help - last accessed on September 28, 2023
  4. The all new EA app for Mac - Press Release on Electronic Arts - last accessed on September 28, 2023
  5. How do I bypass the EA App and access Origin to play games. - Answer HQ - last accessed on May 2023
  6. p0358 on Twitter - last accessed on May 2023
  7. Solved: Origin Update Today Causing Event ID 1000 and Freezes PC - Answer HQ - last accessed on May 2023
  8. Verified by User:Mirh on 2021-08-04
  9. Verified by User:Mirh on 2020-01-16
  10. How to fix the installation problem with DXSETUP.exe for Origin Games (tested on Battlefield 3 and Mass Effect 3) : gaming - last accessed on May 2023
  11. Solved: Windows 10, Origin, and Network Drives - Answer HQ and improved by Mirh
  12. Origin not detecting games - EA Forums (retrieved)
  13. Re: Origin Cloud Sync deleted saved game data in Dragon Age Inquisition. - Answer HQ - last accessed on May 2023
  14. Solved: Origin can't choose install location - Answer HQ - last accessed on May 2023
  15. Discord overlay's incompatibility with Origin's igo[32/64.dll | Bo's Ramblings]
  16. Fix for FPS issues :: Steam Community Discussions - last accessed on May 2023
  17. [Guide] Moving/Reinstalling Origin and Games Without Re-Downloading - last accessed on 9 June 2023
  18. EA Help - Clear cache to fix problems with your games - last accessed on 2019-05-10
  19. Update your operating system to use all of Origin's features - EA Help - last accessed on May 2023