Difference between revisions of "Dungeons & Dragons Online"

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(Issues And Fixes)
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==Issues And Fixes==
 
==Issues And Fixes==
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[[File:DDO_account.png|right|200px|Account error.]]
 
===The username entered does not have an active "DDO" subscription===
 
===The username entered does not have an active "DDO" subscription===
 
This error can appear if trying to log in using another Turbine account, for a game such as [[Lord of the Rings Online]]. This is because their account management system cannot automatically add the Dungeons and Dragons Online subscription automatically. It has to be done manually by contacting [http://support.turbine.com/link/portal/24001/24001/Article/492/I-already-have-an-existing-Turbine-account-and-want-to-add-DDO-to-it-How-do-I-do-this Turbine account management support].<ref>http://support.turbine.com/link/portal/24001/24001/Article/492/I-already-have-an-existing-Turbine-account-and-want-to-add-DDO-to-it-How-do-I-do-this</ref><ref>http://forums.ddo.com/showthread.php?t=212308</ref>
 
This error can appear if trying to log in using another Turbine account, for a game such as [[Lord of the Rings Online]]. This is because their account management system cannot automatically add the Dungeons and Dragons Online subscription automatically. It has to be done manually by contacting [http://support.turbine.com/link/portal/24001/24001/Article/492/I-already-have-an-existing-Turbine-account-and-want-to-add-DDO-to-it-How-do-I-do-this Turbine account management support].<ref>http://support.turbine.com/link/portal/24001/24001/Article/492/I-already-have-an-existing-Turbine-account-and-want-to-add-DDO-to-it-How-do-I-do-this</ref><ref>http://forums.ddo.com/showthread.php?t=212308</ref>

Revision as of 13:01, 26 June 2012

Template:Infobox

Issues And Fixes

Account error.

The username entered does not have an active "DDO" subscription

This error can appear if trying to log in using another Turbine account, for a game such as Lord of the Rings Online. This is because their account management system cannot automatically add the Dungeons and Dragons Online subscription automatically. It has to be done manually by contacting Turbine account management support.[1][2]

In-game Store Appearing Blank

If the in-game store appears as a blank page or is missing elements there's a chance that the built-in browser's files got corrupted.

To fix the problem go to Dungeons & Dragons Online's directory and delete the 'browser' folder. Upon restarting the game the launcher will download the files again, solving the issue.[3]

C:\Program Files (x86)\Dungeons and Dragons Online\

System Requirements

Template:SysReq

See Also

  • http://support.turbine.com/link/portal/24001/24001/Article/492/I-already-have-an-existing-Turbine-account-and-want-to-add-DDO-to-it-How-do-I-do-this
  • http://forums.ddo.com/showthread.php?t=212308
  • http://forums.ddo.com/showpost.php?p=2386397&postcount=2 Developer's post about the solution on the official forums